Care Operations Lead — Remote Health Benefits

Define Ventures

Remote job

evermore is hiring for a senior operations role overseeing Customer Care in a remote-first environment. You will lead cross-functional teams across Product, Implementation and Engineering to ensure high-quality, scalable member experiences for multiple health plans and benefit brands. You will manage BPO vendors, drive QA and learning programs, own contact center tech (Zendesk, Amazon Connect) and develop robust operational reporting. #J-18808-Ljbffr Define Ventures

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Vacancy posted 2 days ago

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