IT Technician

IT Technician

We need an experienced IT Technician at the U.S. Attorney's Office for the Western District of Missouri (USAO-WDMO), based in Kansas City, MO. The USAO-WDMO relies on stable, well-supported technology to keep its attorneys and staff focused on federal criminal and civil casework. In this role, you will provide comprehensive IT support to USAO-WDMO personnel by resolving hardware, software, and system issues through phone, email, remote tools, or in-person assistance; manage and deploy mobile device management (MDM) solutions including iOS devices; support equipment relocations, vendor service calls, and enterprise-wide hardware and software rollouts; and maintain detailed records of support activity in the IT ticketing system. This is a full-time opportunity. We can offer a competitive salary, and a comprehensive benefits package.

Responsibilities:

• Provides comprehensive IT support to all USAO WDMO personnel, ensuring reliable operation of end-user technology and services
• Responds to end-user questions and resolves technical issues through remote support tools, phone, email, or in-person assistance
• Assists and educates users in adjusting system or application configurations to improve productivity and ensure optimal use of software tools
• Manages, deploys, and services mobile device management (MDM) solutions, including iOS devices
• Proactively identifies opportunities to enhance products, technologies, workflows, and operational approaches, and provides recommendations to government personnel
• Troubleshoots hardware and software problems across various devices and platforms
• Performs office IT equipment relocations, including computers, VoIP phones, printers, scanners, and related peripherals
• Coordinates vendor service calls for hardware issues and escorts technicians to affected equipment as needed
• Supports hardware and software rollouts and assists in implementation activities
• Provides conference room technology support, including equipment setup and meeting coordination
• Maintains detailed records of IT support activities, including issues encountered and corrective actions taken, using the IT support ticketing system
• Collaborates with the Systems Manager and other IT personnel to maintain a secure, reliable, and efficient technology environment

Required Experience:

• Minimum of two (2) years of experience providing end-user technical support, including troubleshooting hardware, software, and network issues, configuring system and application settings, supporting equipment relocations and rollouts, and using mobile device management (MDM) tools
• Strong customer service skills with a track record of timely issue resolution and adherence to IT policies and procedures
• Strong organizational, time management, and multitasking skills, with the ability to prioritize assignments and meet deadlines

Education:

• High School Diploma – required; Undergraduate degree – preferred

Location:

• U.S. Attorney's Office, Kansas City, MO 64106

Clearance:

• Must be able to pass a Department of Justice background investigation
• Must be a US Citizen

Hours:

• 40 hours per week
• 8 hours per day

Employment Classification:

• Employment Classification Eligibility – W2

Relocation:

• Not eligible for relocation benefits

Compensation:

• Base Hourly Wage: $29.37 per hour
• Health & Welfare (Benefits rate): $5.09 per hour
• Total Hourly Compensation: $34.46 per hour
• Benefits: Health & Welfare benefits contribution as required under the Service Contract Act (SCA); Benefits package includes options for health, dental and vision insurance coverage