Network Engineer I - OSC (2nd Shift)

The Network Engineer I-OSC is primarily responsible for the support of internal and customer physical and virtual networking, and firewall management with a fundamental understanding of those specialties including any associated automation. The candidate must demonstrate the ability to successfully analyze and perform technical and process‑based problem resolution with an emphasis on customer satisfaction. The role is part of the Operations Service Center, a 24/7/365 organization, requiring shift work on the 2nd Shift (4pm – 1am) and one weekend day per week. Responsibilities Be a part of a 24x7x365 Operations Service Center and be flexible in availability as needed Develop and maintain a thorough knowledge of assigned tasks, functional areas or projects Manage tickets to ensure SLA compliance and customer satisfaction Deliver customer‑focused support through phone calls and ticket‑based communications Troubleshoot network port, HSRP and OSPF configuration issues Conduct firewall rule changes and understand prefix and access lists Read and comprehend traceroutes Monitor alerts on alert board and conduct basic troubleshooting Create A, C, and MX records using basic knowledge of DNS Maintain and troubleshoot VPNs and check Phase 1 and Phase 2 tunnels Triage and escale tickets according to QTS policy Oversee new and existing equipment, hardware and software upgrades Administer all network equipment – switches, routers, firewalls and associated software Basic Qualifications BS degree in Computer Science, Management Information Systems, Engineering or other related field or equivalent professional experience Three or more years of progressive IT engineering experience Proficiency in configuring and troubleshooting Cisco routers and switches Familiarity with data center networking concepts, including VLANs, BGP, OSPF and MPLS Knowledge of network monitoring tools and protocols (SNMP, NetFlow, etc.) Strong analytical and problem‑solving skills Excellent communication and teamwork abilities Solid understanding of security and network/distributed computing concepts Experience with DDOS and traffic mitigation techniques Working knowledge of networking technologies, concepts and industry trends Proficiency in analysis, troubleshooting, testing, re‑creation and resolution of issues Knowledge of current networking technologies, including Cisco, Juniper or similar hardware Familiarity with network monitoring and analysis tools US Citizenship required by law due to federal customer contracts Preferred Qualifications Two or more years of experience with a service provider, preferably in a data center environment Experience working in a NOC environment Related technology certifications (CCNA/CCNP, JNCIA, Network+, Security+, etc.) Familiarity with NSX virtual networking Experience with Juniper devices and Junos OS Knowledge of ITIL Familiarity with ServiceNow Working knowledge of BGP and OSPF Proficiency with IP subnetting Knowledge, Skills & Abilities Ability to communicate effectively with clients, vendors and colleagues Orderly documentation, time management and planning skills Excellent written and oral communication, problem‑solving and process management skills Ability to work well within a team environment in a matrixed organization Strong customer relations skills Ability to learn and apply new technology and methodologies in a distributed environment Benefits Medical, dental, vision, life and disability insurance 401(k) retirement plan Flexible spending and HSA accounts Paid holidays Paid time off Paid volunteer days Employee assistance program Tuition assistance Parental leave Military leave assistance QTS scholarship for dependents Wellness program Other company benefits Bonus eligible 10% shift differential Equal Employment Opportunity Statement We conform to all the laws, statutes and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal‑opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability status, genetic information and testing, family and medical leave, protected veteran status or any other characteristic protected by law. We prohibit retaliation against individuals who raise a complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in an investigation. The "Know Your Rights" Poster is included here: Know Your Rights (English) Know Your Rights (Spanish). The pay transparency policy is available here: Pay Transparency Nondiscrimination Poster-Formatted. QTS is committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation, please contact View email address on click.appcast.io. #J-18808-Ljbffr QTS Realty Trust