Temporary Guest Service Agent Center for Colorado Women's History

Guest Services Specialist

The Guest Services Specialist will assist Community Museum staff with daily museum operations and provide a welcoming environment to all visitors. This is a part-time regular position, Job Duties:

• Ensure smooth operation of museum admission, gift shop and membership sales, daily tours, programs and activities Answer questions about the museum and the area
• Provide support for our volunteer team
• Give daily tours to museum guests focused on women's history in Colorado
• Open and close the museum
• Complete a visual check of all areas of the museum to check for anything out of the ordinary, report any concerns to staff.
• Maintain overall appearance of the facility as directed
• Open, close and operate cash register and daily sales records for days onsite, this includes counting the cash register at the beginning and end of the shift, recording all sales and reporting on the daily transactions and attendance
• Assist with running programs for the public including school field trips, museum tours and other special events
• Provide facilities support for programs with work such as stacking chairs, moving tables, and loading and unloading dishwashers
• Assist with special projects and events as assigned
• Positively represent the museum and the History Colorado mission

Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights

This announcement is not governed by the selection processes of the classified personnel system. Applications will be considered from residents and non-residents of Colorado. This position is advertised in line with the Governor's executive order focused on skills-based hiring practices that focuses on the knowledge, skills, and abilities specific to the job and aligns the hiring process accordingly. Skills-based hiring reduces potential barriers for applicants and allows for reduced bias in the hiring process by providing a direct description of skills that are unique to the duties assigned to the position with a recognition that the applicant may have developed these skills through education, training, or past experiences. Education and Experience:

• High school diploma or equivalent required
• Experience working in museums, the tourism industry, retail and/or customer service required
• Experience with Excel and Google Sheets a plus

Preferred Qualifications:

• Interest in museums and sharing women's history required
• Excellent communication skills required
• Public speaking skills a plus
• Comfortable working independently
• Ability to be flexible and adaptable while juggling tasks
• knowledge of local area and surrounding attractions a plus

Supplemental Information

Conditions of Employment:

• Frequent movement required (providing tours, supporting programs, managing inventory, maintaining public and working spaces)
• Minimal air conditioning, as the museum is located within a historic building
• Public speaking for periods of up to several hours
• Working with the public
• Flexible daily schedule

Complete Applications must include:

• Cover Letter: Required
• Resume: Required
• Answer to essay questions

This position is not part of the classified personnel system; applications will be accepted from Residents and Non-Residents of Colorado. Incumbent will be required to live in and complete work for History Colorado within Colorado.

History Colorado is committed to anti-racism practices across its institution and outlined in our grounding virtues. As such we encourage members of Black, Indigenous, People of Color (BIPOC) LGBTQ+ and differently abled communities to apply for this position. To see these virtues click this link: ( Anti-Racism Grounding Virtues (Download PDF reader) ).

Resumes will not be accepted in lieu of a completed application, but will be used to supplement information to the application. Part of the selection process for this position will involve a review of the information you submit in your application materials. Therefore, it is paramount that in the experience portion of your application, you describe the extent that you possess the education, experience and competencies outlined in the job announcement as well as the special and/or preferred qualifications. Failure to include adequate information or follow instructions may prevent you from competing in subsequent measures used to arrive at a top group of applicants.

A pre-employment criminal background check will be conducted as part of the selection process. Felony convictions or conviction of crimes of moral turpitude or convictions of misdemeanors related to job duties may disqualify you from being considered for this position. Should your background check reveal any charges or convictions, it is your responsibility to provide Human Resources with an official disposition of any charges.

Fair Pay & Compensation: History Colorado is committed to pay equity. The posted salary range represents our good faith estimate for this role. Final offers are determined by a comprehensive salary analysis in compliance with the Colorado Equal Pay for Equal Work Act, considering factors such as a candidate's relevant experience, education, work location and internal equity.

ADAAA Accommodations: History Colorado is committed to the full inclusion of all qualified individuals. In accordance with the ADAAA, we provide reasonable accommodations to ensure that applicants with disabilities can participate fully in the application and hiring process. If you require an accommodation to complete the application, participate in an interview, or perform any other part of the selection process, please contact our ADAAA Coordinator at Jesus Garcia View phone number on click.appcast.io or email View email address on click.appcast.io. We are here to ensure you have a positive and accessible experience.

E-Verify Participation: We utilize E-Verify to verify the work authorization of all new team members. Following your job offer, you'll need to complete Section 1 of the I-9 form by your start date. Per federal regulations, we'll also need to review your original identity and work eligibility documents within your first three days on the job. For more details on your rights and responsibilities, check out dhs.gov/e-verify.