Community Manager

Job Description

Job Description

Community Manager

The Villas West Memphis | West Memphis, AR

Are you an experienced property management professional ready to take ownership of a community and lead a successful onsite team? The Villas West Memphis is seeking an experienced Community Manager to oversee the day-to-day operations of our apartment community in West Memphis, Arkansas.

The Community Manager is responsible for the overall performance of the property, including leasing, resident relations, financial performance, staff and vendor management, maintenance oversight, and compliance. We are looking for a strong leader who is organized, customer-focused, and committed to maintaining a successful community.

RichSmith Management is an Equal Opportunity Employer offering a comprehensive benefits package for full-time employees, including:

• Medical benefits beginning the 1st of the month following 30 days of employment
• Health, Dental & Vision Insurance
• Flexible Spending Accounts (FSA/HSA)
• 401(k) Retirement Plan
• Paid Time Off
• Paid Holidays
• Opportunities for career growth and advancement

As Community Manager, you will:

• Manage the day-to-day operations of the apartment community and onsite team.
• Market and lease available apartments in compliance with Fair Housing laws.
• Pre-lease available units and maintain an active waitlist of prospective residents.
• Screen and qualify prospective residents.
• Provide exceptional customer service and build positive relationships with residents.
• Collect and deposit rent, late fees, and other payments using OneSite.
• Maintain accurate property records, including applications, leases, notices, work orders, and resident files.
• Oversee vacant unit preparation and ensure apartments are ready for new residents.
• Supervise maintenance operations and ensure repairs and service requests are completed promptly.
• Manage maintenance staff, vendors, service contracts, and property supplies.
• Monitor property expenditures and operate within the approved budget.
• Provide property updates, reports, and recommended strategies to the Regional Director.
• Respond to resident concerns and complaints in a timely, professional, and courteous manner.
• Enforce community rules, policies, and procedures consistently.
• Maintain the overall appearance, operation, and performance of the community.
• Perform additional duties as assigned.

Required:

• Minimum 2 years of multifamily property management experience .
• Minimum 1 year of management experience with a proven track record of successful leasing and renewals.
• Strong leadership and team-management skills.
• Excellent problem-solving, multitasking, and organizational abilities.
• Strong verbal and written communication skills.
• Proficiency with Microsoft Office and property management software.
• Ability to balance excellent resident service with consistent enforcement of community policies.
• Ability to work effectively with residents, employees, vendors, government officials, and the general public.

Preferred:

• LIHTC experience.
• OneSite experience.
• Experience managing property budgets, maintenance operations, and vendor relationships.

We're looking for a Community Manager who takes ownership of their property, leads by example, and understands that successful property management requires a balance of occupancy, collections, resident satisfaction, compliance, financial performance, and property condition .

If you are an experienced multifamily professional who is ready to lead a community and make an impact, we want to hear from you.

Apply today to join RichSmith Management as the Community Manager at The Villas West Memphis!