Sr. IT Support Specialist

Description

Who We Are:

This company is an Alphabet-founded research and development company whose mission is to harness advanced technologies and model systems to increase our understanding of the biology that controls human aging. They will use that knowledge to devise interventions that enable people to lead longer and healthier lives. Their highly innovative technology labs, its commitment to curiosity-driven discovery science, and, with academic and industry partners, its vibrant drug-development pipeline, together create an inspiring and exciting place to catalyze and enable medical breakthroughs.

Position Description:

Company is seeking a proactive experienced IT Support Specialist (Contractor) to join our IT team and help deliver a seamless, reliable employee technology experience across the company. This is a hands-on, broad-scope role responsible for day-to-day IT operations, employee support, endpoint management, onboarding and offboarding, device lifecycle management, and operational process improvement.

The successful candidate will bring a strong technical foundation, a customer-first mindset, and a bias toward action. You should be comfortable jumping directly into technical issues while also building the systems, documentation, automation, and repeatable processes needed to scale IT support efficiently over time.

The ideal candidate demonstrates strong ownership, proactively identifies and solves problems, continuously improves processes, eliminates operational inefficiencies, and helps build scalable IT practices that improve the overall employee experience.

Position Responsibilities:

● Administer and support cloud-based platforms and services, including Microsoft 365, Active Directory, Google Workspace, Jamf, Intune, and related systems.

● Provide day-to-day technical support to employees for computers, printers, basic networking, internal systems, software, and hardware.

● Support and troubleshoot conference rooms and AV systems, including Google Meet and Zoom Rooms.

● Manage identity and access administration through Google Workspace and related platforms, including SSO configuration, MFA enforcement, group provisioning, SCIM integrations, and user lifecycle workflows.

● Own onboarding and offboarding processes, ensuring employees have timely, secure, and reliable access to required systems and devices.

● Manage device lifecycle operations, including procurement support, imaging, deployment, inventory, logistics, maintenance, and decommissioning.

● Build scripts, integrations, and lightweight automation tools to improve IT operations and reduce manual work.

● Maintain accurate documentation for site systems, asset inventory, and standard operating procedures.

● Develop operational runbooks to enable consistent, repeatable support across common IT workflows.

● Contribute to process improvement, documentation, and knowledge sharing to increase IT operational maturity and scalability.

● Partner with IT, Security, Facilities, and business teams to resolve issues and improve the employee technology experience.

Position Requirements:

● Bachelor’s degree in Computer Science, Information Systems, a related field, or equivalent practical experience.

● 5+ years of hands-on experience in IT operations, technical support, systems administration, or a related role.

● Experience supporting conference rooms and AV environments, including Google Meet and Zoom Rooms.

● Strong working knowledge of Google Workspace administration, including users, groups, organizational units, Drive, and security settings.

● Strong working knowledge of Microsoft 365 and Entra ID / Azure AD administration.

● Hands-on scripting and automation experience using Bash, PowerShell, Python, or similar tools.

● Strong macOS support experience, including hardware, operating system, application troubleshooting, and endpoint management.

● Experience with device management platforms such as Intune, Jamf, and Apple Business Manager.

● Working knowledge of networking fundamentals and basic network troubleshooting.

● Strong documentation skills, including the ability to create clear SOPs, runbooks, and knowledge base articles.

● Excellent written and verbal communication skills, with the ability to explain technical concepts clearly to non-technical stakeholders.

● Strong customer-service orientation and a passion for improving the employee experience.

● Self-motivated, proactive, and comfortable working independently in a fast-paced environment.

● Must be willing to work onsite five days per week.

Nice to Have:

● Experience supporting Linux workstations or environments.

● Certifications such as Google Workspace Administrator, Microsoft 365 Certified, Jamf certification, or equivalent.

● Familiarity with GCP, GitLab, CI/CD pipelines, or version control systems.

● Experience supporting scientific, biotech, life sciences, or R&D environments

Skills

Support, Troubleshooting, Windows, Office 365, Active directory

Top Skills Details

Support,Troubleshooting,Windows,Office 365,Active directory

Additional Skills & Qualifications

Nice to Have:

● Experience supporting Linux workstations or environments.

● Certifications such as Google Workspace Administrator, Microsoft 365 Certified, Jamf certification, or equivalent.

● Familiarity with GCP, GitLab, CI/CD pipelines, or version control systems.

● Experience supporting scientific, biotech, life sciences, or R&D environments.

Experience Level

Expert Level

This is a Contract position based out of South San Francisco, CA.

The pay range for this position is $55.00 - $55.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in South San Francisco,CA.

This position is anticipated to close on Aug 14, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.