Technical Solutions Specialist - Biomedical Engineer | Medical Devices

THE COMPANY

This medical device company has been supporting surgeons, doctors and clinicians for over 80 years and has grown into a worldwide manufacturer and distributor of some of the best medical technology in their niche space. This organisation combines their expertise in medical devices with software solutions to achieve integration in the hospital operating theatre environment and to support clinical procedures and resource management.

WHAT YOU WILL BE DOING DAY TO DAY

This Technical Solutions Specialist role, based in Brisbane, provides customer service and support of documentation and products in field, within the hospital environment. This position will manage all onsite installations, preventative and reactive maintenance. Growing documentation/telepresence and integrated operating theatre service contracts by actively promoting and selling programs, conducting regular preventative maintenance and providing in-service education is key to this role. You will be responsible for providing technical support and expertise to existing and potential customers and diagnosing and solving issues where necessary. You will provide QA control and service support including telephone/email support and ensure all activities are conducted in a safe manner and that all operations and outcomes conform to AS/NZS3551 and the company’s ISO9001 policy. You will ensure assessment and maintenance reports are sent to customers in a timely manner and ensure all work is logged and all appropriate documentation completed to enable efficient processing of jobs with the use of internal systems such as Salesforce and SAP. You will work closely with all business units to build a complete offering for customers, from sale to service and work with the Customer Solutions Lead on preparing a plan to identify specific commercial and service opportunities to pursue. You will prepare quotes for customers and conduct customer care and maintenance reviews. You will participate in marketing events such as seminars, trade exhibitions, workshops which will at times be of a sensitive nature (for example cadaver workshops). Due to the nature of your role and level of responsibility, this will include attendance on some weekends and evenings (although not often). You will participate in periodic business reviews, providing performance verification evaluation reports, transactional and contracted service history, and in-servicing details and work to grow service contract revenue through additional offerings. These medical devices/equipment can be considered critical, therefore after hours and weekend work may be required (although not often).

WHAT EXPERIENCE IS NEEDED

Tertiary qualifications in electrical, electrical engineering or biomedical engineering is preferred, however not essential. You will have worked in the medical device industry in a similar role. Electrical Safety Testing certification. Previous experience in medical devices and instrumentation. Sound troubleshooting skills. Excellent communication skills, able to work with different personalities in a hospital/ operating theatre environment with strong commercial acumen and analytical ability. Familiarity with hospital/surgical environments and Australian standards AS3551 and AS3200 will be highly regarded. The ability to understand and impart technical knowledge across a broad portfolio of products. A current, valid driver's license and work rights in Australia essential. Excellent communication skills and customer focus. #J-18808-Ljbffr QCMHR