Vehicle Operations Logistics Specialist II - Non-Driver (Non-Auction)

Position Summary: The Vehicle Operations Logistics Specialists will facilitate and manage the process of transportation of customer vehicles within an assigned region. Key Responsibilities: Demonstrate proficiency in making real‑time phone calls through the recorded line to verify vehicle status with pickup sites Build relationship with Manheim Auction commercial team and management Show proficiency with communication via recorded line phone system Manage email boxes for multiple locations and collaborate on regional emails Entry of all manual orders and processing of other AS400 system orders Manage escalated Client Succes VINs with peers and agents Monitor holds and verification delays Dispatch negotiation and a heavy understanding of sales tactics to increase margin Action AutoIMS for Trans Delay Holds, Cancellations, ETA’s Following Up with carriers on several VINs daily Process Fees and post assessorial charges to record Request Hold Harmless/Releases Investigating kickback of VINs by carriers to get units re‑dispatched Be comfortable holding carriers accountable to their plan Create and manage corrective action of a vendor Monitoring order entry failures throughout the day and correct Understanding of margin relative to position and some tracking of margin requirements Monitoring and correcting master data files for location errors Measuring performance – understanding analytics for clients and vendors Report on performance results for high level management and executive leaders Compile vehicle transportation related data and generate reports Follow all job-related duties as directed by supervisor Be an outside the box thinker who can solve problems quickly Required: 1-3 years administrative experience (in automotive industry preferred) Working knowledge of computer usage including Microsoft Excel, Outlook, and Word Ability to work independently in a matrix environment to execute and deliver results Excellent customer service and multi-tasking skills High attention to detail including precise data entry Excellent written and verbal communication skills Ability to work with a high sense of urgency in a dynamic, fast-paced environment High School Diploma or equivalent Valid Driver’s License and the ability to pass a background check and drug test required. Preferred: Some college education 1+ years’ experience in transportation field or automotive auction house 1+ years’ experience in sales or call center #J-18808-Ljbffr Cox Enterprises