Team Leader

Job Description

Job Description

Are you outgoing, energetic, passionate, and authentic? Enchantment is the perfect spot for you!

At Enchantment, we work together to create and deliver personalized extraordinary experiences for all guests and team members here at the resort. Our culture is fast-paced, collaborative, inclusive, engaging, and we have one of the best views you’ll ever find! Come join us!

How you will enjoy your day : Inspect rooms to ensure they are maintained at high level of standards. Coach room attendants and ensure rooms are ready and updated in the system by 4:00 p.m.

Work performed:

1. Inspect rooms to ensure they are cleaned and maintained at a high level of standard
2. Detail rooms to ensure everything is neat, in its place and all supplies are in the room
3. Inventory room to ensure all furnishings and amenities are in the room
4. Maintain communication with room attendants to ensure rooms are ready by 4:00 p.m.
5. Ensure room directories are current
6. Write work orders for all maintenance issues to ensure rooms are maintained at a high level of standard 
7. Contact engineering for maintenance issues on arrival rooms to ensure problems are corrected before guest arrival
8. Correct any cleaning or productivity problems with the room attendants through coaching
9. Ensure lost and found items are turned in appropriately to Safety & Security
10. Other duties as assigned

Responsibility & Authority :

1. Ensure all assigned rooms and areas are maintained at a high level of standard
2. Ongoing training of all room attendants to a high level of standard

Minimum Requirements :

High school diploma or GED, and/or equivalent work experience. Previous housekeeping supervisor experience preferred. Attention to detail and able to multi-task many priorities. Self motivated, ability to work with little supervision and organized. Must be dependable. Knowledge of cleaning chemicals. Prefer some basic English skills. Valid driver’s license.

Physical Requirements :

75% walking and standing 
25% bending
Lifting/Carrying up to 50 lbs.
Hearing and Manual dexterity
Use of cleaning solutions
Ability to work in all types of weather conditions
Ability to drive golf cart on occasion as necessary
Working knowledge of cleaning chemicals