Strategic Customer Success Manager
Virtual Vocations Inc
Seeking a highly motivated Strategic Customer Success Manager, the full-time role will focus on guiding customers in effectively utilizing application security solutions, providing operational guidance, and driving platform adoption while working remotely. Key responsibilities Act as the primary technical liaison for customers, guiding them through onboarding and best practices Monitor customer adoption and address hurdles to meet committed usage levels, driving value-based activities Collaborate with internal teams to design and execute Mutual Activity Plans tied to customer value and outcomes Required qualifications 5+ years of experience in Customer Success, Technical Account Management, or a similar client-facing role in the software or cybersecurity industry Bachelor's degree in Computer Science, Information Technology, Cybersecurity, or a related field Demonstrated success in guiding customers through onboarding, adoption, and value realization Experience working with enterprise clients and managing complex technical relationships Ability to analyze customer usage data and product telemetry to identify trends and risks
Vacancy posted 3 days ago
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