Annuity Help Desk - Systems Analyst

American National is seeking a Systems Analyst to support the Annuity Help Desk team within our Annuity Business Systems Analysis organization. This role is responsible for researching and resolving issues, applying sound problem-solving skills, and partnering with business and technical agile teams to support day-to-day annuity operations. The successful Systems Analyst demonstrates the ability and aptitude to learn the complex inner workings of our annuity policy administration system and related processes. This individual uses technical knowledge, analytical thinking, and strong communication skills to research issues, identify root causes, recommend solutions, and create clear documentation that support both the team and business partners. Essential Functions and Duties: Research and analyze annuity help desk tickets, questions, and system-related problems to determine root cause and recommend timely, effective solutions Apply problem-solving skills, technical aptitude, and business knowledge to troubleshoot system functionality and support moderate-to-complex operational inquiries Recognize when a help desk ticket requires escalation to an agile team for a more comprehensive solution, system enhancement, or code change, and communicate the need clearly to the appropriate partners Create and maintain clear, accurate documentation, job aids, procedures, and training materials for team members and business partners Communicate findings, recommendations, and process guidance effectively through written, verbal, and interpersonal interactions Collaborate with team members and business partners to improve processes, share knowledge, and enhance support effectiveness Follow tickets through to completion and manage multiple priorities with attention to detail and quality Provide high-quality service to internal and external customers Qualifications: Bachelor’s degree and 2-5 years work experience Excellent interpersonal, oral, and written communication skills Strong analytical and problem-solving skills with the ability to research issues and recommend solutions Demonstrated technical aptitude and the ability to learn systems, processes, and tools quickly Must be able to work in a fast-paced environment with constant change Experience creating documentation, job aids, procedures, or training materials Annuity knowledge preferred Annuity policy administration system experience is a plus Additional Information Job titles may span multiple career levels. Base pay is determined by a variety of factors, including training, transferable skills, relevant experience, business needs, and market conditions. Compensation is subject to change and may be modified in the future. This job posting outlines the general nature and level of work for this role and is not intended to be a comprehensive list of duties, responsibilities, or qualifications. We are committed to building a diverse and inclusive workplace, and we encourage candidates to apply even if their experience does not perfectly align with every qualification- you may be a strong fit for this role or other opportunities at American National. American National offers a comprehensive benefits package supporting employees’ health, financial security, and well‑being, including multiple medical plan options, dental and vision coverage, basic life insurance, and health savings accounts. Employees are automatically enrolled in a company‑funded 401(k) plan, receive paid time off and holidays, and work in an inclusive, people‑first culture that values flexibility, work‑life balance, professional growth, and a casual dress environment. American National is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, genetic information or any other legally protected categories. American National is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. #J-18808-Ljbffr