Customer Service Representative

Veterinary Receptionist

Veterinary Emergency Referral Center is looking to add an experienced overnight Veterinary Receptionist to our emergency animal hospital. Our team values top-quality medicine and works hard to stay up to date on the latest advancements and encourages continual growth!

Compensation:

• Starting at $17/hr, will increase with advanced knowledge & experience
• Additional $2/hr shift differential after 10pm available for overnights!

Anticipated Schedule:

• Three 12-hour shifts, Overnights 8pm - 8am
• Rotating weekends and Holidays

Benefits:

• Uniform Allowance
• PTO
• Paid Holidays
• Employee Pet Discount
• 401k
• Medical/ Dental/ Vision
• Disability Insurance
• Life Insurance
• And more!

A skilled and motivated representative with attention to detail, strong communication skills with both clients and team members, and the ability to multi-task with a positive outlook in a fast paced environment. You enjoy interacting and building relationships with clients, understand the importance of clear & effective communication, and are committed to outstanding client service and exceptional patient care.

As a Client Service Representative your responsibilities will include, but not be limited to:

• Promoting and maintaining exceptional customer service.
• Handling busy, multi-line phone system.
• Scheduling appointments for all departments, check clients in and out.
• Act as a point of contact with referral hospitals to ensure all patient records are sent and received appropriately.
• Act as a liaison between clients and clinical staff, ensuring clear and concise communication.
• Support clients through difficult and emotional processes by maintaining professionalism and displaying empathy in all interactions.

Requirements for the Role:

• High School diploma or equivalent, 2+ years of Veterinary Customer Service or Hospitality Experience
• Basic knowledge of veterinary environment, terminology, and protocols. Ability to work with or around sick animals, potentially hazardous materials, cleaning chemicals, gas anesthetics, zoonotic diseases, and unpleasant odors.
• Demonstrated professionalism in all interactions, and experience with de-escalation of difficult and stressful client or employee situations in a respectful and professional manner. Attention to detail, alongside excellent verbal and written communication skills with both clients and team members.
• Proficient in using computer and phone technology to manage appointments, records, and client communications efficiently.
• Ability to be flexible and adjust to a consistently changing environment, with a desire to grow and adapt within the hospital and professional field.
• Fluent English skills (speaking & reading) are required for the role; fluency in multiple languages a plus.

About Us: VERC is an emergency and referral hospital with 11 doctors. We are fast-paced and high-intensity. Our team is committed to educating our clients on how to keep their pets healthy year-round. We stay on top of the latest advances in veterinary technology, and above all, remember that each patient needs to be treated with loving care.