Customer Success Manager

Job Title

Pay rate range: $55.00/hr. to $59.85/hr. on W2 Highly prefer talent local to NY / Detroit, MI. If not remote but should align with NY time zone.

Duties:

• You will lead the charge in crafting mutual success plans, engagement strategies, and frameworks for measurable outcomes, ensuring our customers thrive.
• With your dynamic executive presence and in-depth digital marketing expertise, you'll bring to bear business trends and metrics to elevate their experiences.
• This is your opportunity to be at the forefront of innovation, guiding our customers to new heights in their digital journey!

Responsibilities include:

• Accountability for the overall success of the customer with **, including vision planning, customer health, multi-solution adoption, and measurable impact from an industry specialization perspective.
• Serve as the central point of contact, defining measurable success plans with clear outcomes, and ensuring cohesive communication across internal and customer audiences at all levels.
• Network within accounts to ensure the successful execution of the customer's strategy and roadmap.
• Provide an outstanding customer experience via proactive communication, coordinating the appropriate internal resources, and using the customer engagement model to align, track, and advance customer business goals.
• Use data to drive ** product adoption and track progress from start to maturity.
• Champion innovation by sharing industry trends and new methods your customers can use Adobe solutions to boost their digital maturity.
• Identify customer risks and collaborate with the extended ** team to devise and implement "get well" plans.

Skills:

• 6+ years of Customer Success experience in Software as a Service and Digital Marketing with an emphasis on automotive use cases.
• Dedicated to achieving customer success outcomes by guiding customers in delivering business value.
• Strong consulting skills with the ability to mediate conflict and build partnerships.
• Ability to prioritize, multi-task, and perform in a fast-paced environment.
• Outstanding organizational, presentation, and communication skills, both verbal and written.
• Existing knowledge of software in digital marketing and/or digital media space, including data platforms, content management and customer journeys.
• Skilled at Program Management within large organizations, helping to inspire change across groups by engaging key partners.
• Effective at leading executive C-level discussions and presentations.

Education:

• Bachelor's Degree and/or relevant work experience.