Information Desk Concierge PRN Wesley Chapel

Information Desk Concierge PRN Wesley Chapel

Welcomes and greets members, patients, and guests in a courteous and friendly manner. Uses computer database to confirm appointments and locate patients, etc. Demonstrates respect and regard for the dignity of all patients, families, visitors, and fellow employees. Other duties as assigned. Promotes effective working relations and works as part of a team to meet departmental goals and objectives. Answers incoming telephone calls professionally and courteously, taking messages or directing calls as appropriate. Enhances the experience for patients, families, and visitors by providing hospitality and concierge services. Acts as the initial greeter for all patients and visitors entering the Main Front Lobby and Emergency Department. Interacts with patients, families, visitors, and VIPs, providing necessary information and assistance. Replenishes reading material in waiting rooms and conducts periodic rounds to check on people in these areas. Performs work of equal skill and responsibility as directed, including tasks of higher or lower responsibility as needed. Attends all required safety training programs and understands responsibilities related to general and job-specific safety. Follows the Hospital Exposure Control Plans for Bloodborne and Airborne Pathogens.

Knowledge, Skills, and Abilities:

• Must have highly developed social and communication skills.
• Excellent judgment and the ability to stay calm and levelheaded in difficult situations.
• Computer Skills
• Customer Service
• Good Communication Skills

Education:

High School Grad or Equiv [Required]

Field of Study: High School Grad or Equivalent Required

Work Experience:

• 3+ relevant experience, preferably in hospital or hospitality industry [Required]
• Computer experience [Required]
• Customer service experience [Required]

Physical Requirements: (Please click the link below to view work requirements) Physical Requirements

Pay Range: $15.46 $24.73

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.