Sr Vehicle Operations Logistics Specialist - Non-Driver (Non-Auction)

SMCOX

Job Scope Highly motivated Sr Vehicle Operations Logistics Specialist will focus on cultivating and maintaining strong and lasting relationships with our carrier partners. This individual should be able to maintain and update dedicated volume carrier database details and assist in finding alternative carriers if existing carriers are unable to meet their performance obligations. Job Scope Highly motivated Sr Vehicle Operations Logistics Specialist will focus on cultivating and maintaining strong and lasting relationships with our carrier partners. This individual should be able to maintain and update dedicated volume carrier database details and assist in finding alternative carriers if existing carriers are unable to meet their performance obligations. To be a successful Sr Vehicle Operations Logistics Specialist, you should be able to work with the multiple internal departments to ensure alignment, have extensive knowledge of the sourcing process from start to finish, be an advocate of the process to both carriers and internal team members. A high-performing Sr Vehicle Operations Logistics Specialist should be able to develop and implement innovative ideas to enhance sourcing strategies. Key Responsibilities Serve as an advocate for our network of carriers. Form and maintain long lasting relationships with new as well as existing carriers Leverage relationships across Ready Logistics internal and external partners to provide support and grow partnerships with existing contracted carriers Responsible for remediating issues and addressing all escalations in a timely and effective manner Maintaining database of carriers participating in dedicated volume events Host orientation calls for newly onboard dedicated volume carriers Proactively look for opportunities to drive additional savings outside of pre-determined sourcing areas Negotiate rates with carriers to secure the most competitive price while maintaining alignment with established market rate baselines for the assigned lane Lead conversations with carriers that are under review to have lanes/contract terminated Maintain records for termination Play key role in requirements gathering and carrier capability identification in new lines of business and delivery of new products and services Provide weekly overview of the region's Wins, Opportunities & Threats Advocate continuous improvement and provide feedback and input into processes and systems enhancements to optimize workflows and introduce efficiency Serve as the 'Go To' subject matter expert for your area of responsibility and book of business Support ad hoc projects Administration Possesses excellent interpersonal skills and ability to work with diverse carriers and teams with diverse personalities, during high pressure scenarios, within extremely tight deadlines Work effectively on multiple assignments, activities and projects Develop and maintain key processes established by the business Ensure timely and effective problem resolution Maintain monthly scorecard and establish consistent cadence with carrier performance reviews Skills Strong understanding of the auto transport industry, carrier types, truck types and capabilities Strong organizational skills and demonstrated capacity to develop and implement practical strategies, plans, and solutions to identified issues and problems. Excellent verbal and written communication skills. Ability to handle high pressure situations and tight deadlines Good judgment, discretion, tact and the ability to work easily at all levels within the organization Ability to partner well with colleagues in a matrixed work environment. Ability to work independently and to undertake responsibilities with minimal guidance Adapting approach and comfortable with ambiguity Passion for and understanding of the automotive industry and ecosystem Qualifications High School Diploma / GED Required 3 years direct experience with customer service and/or operations 5 years automotive industry and/or logistics experience Servant team member with ability to build strong trusted relationships Enjoys solving problems and able to resolve conflicts through strong mediation skills Motivated, driven, and can influence and drive teams to success Demonstrated ability to operate effectively in highly matrixed environments Demonstrated track record of developing and maintaining strong relationships Intermediate Excel Skills Work Environment Occasional exposure to weather conditions, and noise. Long periods of sitting or standing in an office environment Compensation USD 20.10 - 30.10 per hour Hourly pay rate is in the range of $20.10 - $30.10/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program. Benefits Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. EOE, including disability/vets #J-18808-Ljbffr Cox Automotive Inc.