Returns Processing Specialist

Job Title

Performs various duties in the Bank's Operations- Research Exceptions area.

Duties and Responsibilities:

Assumes direct responsibility for duties including one or more of the following:

• Exceptions Processing:
• Use of TRIPS and IBS Exceptions to process overdrafts and returns.
• Use of FED Line Advantage to manually process ACH Returns.
• Originate Notifications of Change through FRB.
• Notification to customers or other departments (Loan Systems, Decedent Reporting, Business Banking) regarding ACH returns.
• Use of EARNS/FRB to receive & originate high dollar returns.
• Review and completes corrections based on the daily manipulation report.
• Complete actions required based on CCD over $100,000 Report.
• Reconcile general ledgers utilized within the Research Exceptions department.
• Research & decision non-posted transactions using IBS Exceptions OnBase and IBS Insight.
• Review transactions non-posted intended for decedent accounts and apply appropriate decision.
• Complete activity required based on Checking Account Special Request forms or notifications from Deposit Collections or Retail Administration.
• Collect on charged-off accounts
• Report activity and collections to CPRS.
• Investigates/responds to POA(Proof of Authorization) request
• Verifies the following Safe Deposit Box documents are properly processed:
• Outgoing Notices
• Drill Notices
• Validate payments posted to correct box
• Resolve posting issues
• Post mail payments
• Perform safe box maintenance
• Rate code changes
• Caution code changes
• Bill code changes
• Maintain Safe Deposit Box Addendum's
• Maintain Lease Agreements
• Reviews new safe deposit box report
• Assist in handling retail inquires for overdrafts and return items.
• Maintain a good working relationship with bank employees. Demonstrate strong interpersonal skills with the ability to work independently, as well as motivated to work as a team player to contribute to the success of the department and in turn, the organization.
• Compile data for monthly productivity reporting.
• Perform additional duties as required.
• Assist with training of new Non-Post/Returns staff members.

Physical Demands:

Operates a keypad device, operates office equipment. Sitting is required 99% of the day. Utilizes manual dexterity skills for typing, filing, and data entry on a frequent basis, up to 75% of the business day. Possess the ability to focus visually at a close distance of 18"-20" for a period of up to 75% of the business day. Must be able to occasionally lift and/or move up to 10 lbs, stand, walk, and reach with hand and/or arm throughout the business day. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Salary Range:

$15.00 - $27.76