Team Lead

Overview:

KEY DUTIES AND RESPONSIBILITIES:

Ensure the safety of both guests and employees is the highest priority.

Train employees in accordance with standard operating procedures, training checklists, and safety standards.

Execute the cleaning checklists/inventory sheets for an assigned team and ensure cleanliness in front-of-the-house, back-of-the-house, and fringe areas.

Ensure equipment is operated in accordance with standard operating procedures.

Ensure pre-opening and closing procedures are properly completed.

Maintain an open and effective line of communication between team members and management/supervision.

Evaluate the performance of employees and provide feedback to promote growth and retention.

Take immediate and decisive action to correct employees who are working at a substandard level.

Schedule rotations and break periods and ensure breaks are completed on time.

Maintain an adequate stock of all necessary cleaning supplies, paperwork, and equipment.

Interpret and enforce all park and corporate policies as set forth by Darien Lake.

Respond to guest comments and resolve guest concerns in a friendly, non-offensive manner.

Ensure employees immediately report all injuries to First Aid Department. Work with Safety to ensure that individuals are retrained when necessary to ensure safe practices are followed.

Proven organization and time management skills.

Ability to solve practical problems and interpret a variety of written and oral instructions.

Strong communication skills including the ability to effectively present information and respond to questions from groups of managers, employees, and guests.

Strong motivational, leadership and team building skills.

Ability to learn to operate equipment including pressure washers, restroom deep cleaners, wash down truck, and sweep truck.

Ability to read, interprets, and adheres to instructions and restrictions described in Material Safety Data Sheets.

Ability to work a flexible schedule, including nights, weekends, holidays and a six-day workweek, as required.

Any and all other duties that is assigned or necessary in order to support the Operations Department and the park as a whole. While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties when circumstances (e.g., emergencies, changes in workload, rush jobs, staff levels, or technical developments) dictate.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must be able to sit and/stand/and walk for long periods of time throughout the day

Must be able to work outdoors at various times throughout the year

Requires manual and bi-manual dexterity, fine and gross motor skills, hand/eye coordination, near vision, hearing and speech

Requires occasional kneeling and bending

Requires occasional walking, reaching above shoulder, pushing and pulling

Requires occasional lifts and carries up to 60 pounds

Requires occasional carries up to 100 pounds with assistance.

Work environment: While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time. This position requires occasional work in or around water, confined spaces-cramped quarters, heights, noise, detergents/chemicals, mechanical hazards, moving objects, fumes/odors, dust, mists, gases, or vibrations. The noise level is generally moderate.