Import Operations Specialist

At D.B. Group America, we are looking for a dedicated and detail-oriented Import Operations Specialist / Supervisor to join our team. This role requires strong customer service skills and the ability to efficiently manage day-to-day import operations, ensuring seamless coordination and compliance with industry standards. The ideal candidate will be responsible for monitoring and managing the entire import process, ensuring timely and accurate shipment handling while maintaining the highest quality standards. Our goal is to provide services that exceed customer expectations through operational excellence and proactive problem-solving. If you thrive in a fast-paced environment and are passionate about delivering outstanding service, we would love to hear from you! Job Description Responsible for timely and accurate flow of information and documents for each process, ensuring shipments are picked up and flown as booked from origin around the globe. Proactively track all the shipments in-transit and update the status to the customers regarding the shipment arrival time, delays, or any transit issues and ensure delivery of freight to customers in a timely manner. Generate the Invoices on time and maintain accurate customer records. Provide exceptional customer service to both internal and external stakeholders and meet/exceed customer expectations. Ensure all documentation is done in a timely manner to the customer and/or broker for customs and any discrepancies are handled promptly and accurately. Ensure adherence to the Company Policies, SOP’s and Tariff compliance, along with best practices and efficiencies and maintain accurate data and timely input of data into operating systems (CargoWise). Provide accurate job costing forecast ensuring all payables, receivables and accruals are set and properly managed per company rules and guidelines. Preparing reports for the branch. Any other duties/projects as and when assigned by the reporting manager as per business requirements. Skills Required Bachelor's Degree preferred. Minimum 4 years of experience in the freight forwarding industry with a strong understanding of import and export ocean freight management. Tech-savvy with excellent computer skills; experience with CargoWise is a plus. Strong communication and customer service skills, with the ability to engage effectively with clients and stakeholders. Bilingual proficiency in Spanish is a plus. Exceptional time management and multitasking abilities, capable of handling multiple priorities in a fast-paced environment. Proactive and solution-oriented, able to manage high-pressure situations, tight deadlines, and unexpected challenges with confidence. Self-motivated and independent, yet a strong team player who thrives in a collaborative setting. Seniority level Associate Employment type Full-time Job function Other, Administrative, and Customer Service Industries Freight and Package Transportation #J-18808-Ljbffr D.B. Group