Senior Operations Manager

Job Title: Senior Operations Manager

Job Location: Phoenix-USA-85040

Work Location Type: On-Site

Salary Range: $98,655.80 - 128,004.17

About us

Since 1942, SkyChefs has taken culinary excellence to new heights. As a trusted partner to the nations leading airlines and retailers, we proudly deliver millions of meals and exceptional service experiences every year across 43 sites throughout the United States. Built on a legacy of operational excellence, culinary expertise, and continuous innovation, we are committed to setting the industry standard in aviation culinary, airline services, last-mile logistics, and retail commerce. From the kitchen to the runway, our teams work together to deliver quality, reliability, and service at every altitude. Our people are the heart of everything we do. At Sky Chefs, a career is more than a job, its an opportunity to grow, lead, and make an impact in a fast-paced, team-driven environment. Join Americas first, foremost, and finest and take your career to new heights.

Why This Role Matters

As Senior Operations Manager, you will serve as a key leader responsible for ensuring our CSC operates at peak performance safely, efficiently, and on time. Youll oversee multiple departments, lead large and diverse teams (including union environments), and turn strategy into execution in a time?sensitive, customer?critical operation. If you enjoy owning outcomes, developing leaders, and driving continuous improvement at scale, this role was built for you.

What Youll Gain

Medical, Dental, and Vision coverage starting Day 1
401(k) with company match
Paid vacation, holidays, and sick time
Tuition reimbursement for continued growth
Free meals and on?site parking
Leadership development within a global organization

What Youll Lead & Deliver

Lead daily, multi?department operations to ensure on?time delivery, food safety, quality, and service excellence
Own performance metrics, operating plans, and cost control initiatives
Drive short? and mid?term production, staffing, and service planning
Act quickly on performance gaps with clear corrective actions
Partner in building and executing the CSC annual business plan and budget
Oversee operating performance, resource optimization, and financial results
Identify and lead process improvements, Lean initiatives, and cost?reduction opportunities
Support capital investment planning to strengthen long?term performance
Lead, coach, and develop a large, diverse workforce and leadership team
Create accountability while building trust, engagement, and performance
Support leadership development and succession planning
Bring LSG Sky Chefs values to life through your leadership presence
Champion a strong culture of safety, quality, and compliance
Ensure adherence to HACCP, Global Quality Standards, environmental, and regulatory requirements

What We Look For in a Candidate

5+ years of progressive leadership experience in airline catering, food manufacturing, hospitality operations, logistics, or similar high?volume environments
Proven success leading multi?department, cross?functional operations
Experience managing performance, budgets, and operational planning
Working knowledge of Lean manufacturing or continuous improvement
Strong people leadership skills, including employee and union relations
Clear, confident communication and executive presence
Bachelors degree or equivalent operational leadership experience
Proficiency with Microsoft Office and business systems

LSG Sky Chefs is an EEO and Affirmative Action Employer of Women/Minorities/Veterans/Individuals with Disabilities.