Veterinary Technician

Veterinary Technician

Are you excited to join a talented team and help bring innovative technology to veterinary professionals?

Jorgensen Laboratories is seeking a full-time, experienced, and dedicated veterinary technician to join our Technical Customer Support and Care team. This team-oriented role is primarily responsible for providing technical support and product education to veterinary clinics, distributors, and regional sales managers regarding Jorvet products and services.

Essential Responsibilities

• Promptly respond to all inbound customer calls and inquiries.
• Deliver professional service while building strong relationships with customers.
• Identify and assess customer needs through in-depth knowledge of products to ensure a high level of customer satisfaction.
• Serve as a product specialist for assigned product lines, supporting product launches and lifecycle activities.
• Handle customer concerns and complaints by providing appropriate solutions and alternatives; follow up to ensure resolution.
• Provide comprehensive product support for selected equipment, including troubleshooting and guiding customers through repair processes via customer service and technical support lines.
• Collaborate closely with the outside sales team.
• Participate in sales meetings and selected conferences as assigned.

Requirements

• Minimum of five years (5) of experience in a veterinary clinic.
• High School diploma or equivalent.
• Proficient in Microsoft Office Products.
• Strong communication and attention to detail skills.
• Problem solving skills and the ability to stay calm under pressure.
• Time management and the ability to multi-task.
• Ability to prepare correspondence, develop reports and enter customer data as needed.
• Must be able to read, write, and speak English fluently.
• Possess and maintain a valid Driver's License and applicable insurance.
• CRM and Cloud Suite familiarity preferred.

Desired Soft Skills

• Local candidate preferred and available to start promptly.
• Customer-focused mindset with the ability to act as a strong advocate for the company and its products.
• Excellent communication skills, with the ability to express ideas clearly and professionally in a diplomatic, empathetic, and tactful manner.
• Highly motivated team player who thrives in a collaborative environment and builds strong working relationships.
• Self-starter with the ability to work independently and manage responsibilities with minimal supervision.
• Demonstrates initiative and a continuous improvement mindset, with strong attention to detail.
• Proactive contributor who is comfortable sharing ideas and speaking up constructively.

Who is Jorgensen Laboratories?

Jorgensen Laboratories LLC is a major veterinary equipment supplier focused on high quality specialty instruments and equipment, and has supported the industry for over 60 years. With a commitment to develop, source, and distribute a wide range of veterinary products, Jorgensen Laboratories also features JorVet branded products. The company is comprised of veterinary clinic and equipment experts that share a commitment to innovate the better future of pets and vets.

Pay and Benefits

• Pay: $25 - $29 hourly.
• Annual pay reviews.
• Paid time off (PTO).
• Comprehensive medical, dental, and vision insurance options.
• Longevity bonus program.
• 401(k) plan (upon eligibility)
• Health Reimbursement Arrangement (HRA)