Technical Business Analyst (Cloud based) - Plano, TX

Technical Business Analyst (Cloud Based)

Duration: Long Term

Location: Plano, TX (Onsite)

Need consultants local to Plano and with Automotive Domain experience.

This role as a Technical Business Analyst will require strategic design and mapping of business requirements and solutions to system/technical requirements. An individual filling the Technical Business Analyst role should be comfortable to articulate possible solutions applicable to experience with Cloud-Based Software solutions. The Technical Business Analyst will also be responsible for writing technical specifications (for custom development, system integration, etc.) based on interactions directly with internal stakeholders.

Responsibilities:

• Work on payments portal front-end pipeline, on Stencil platform, on event Manager platform
• Support Connected Technologies Platform (“CTP”) provisioning, payments, fleet, monitoring and tracing infrastructure work
• Create, refine and increase monitoring for CTP services with Client’s approved monitoring tools.
• Configure and customize monitoring dashboards, reports, and alerts to help SRE and incident management team focus on high priority issues
• Define SLIs and SLOs for CTP services following SRE principles.
• Work on automating tasks to streamline operational process and reduce manual activities.
• Work with Incident/Problem management team to complete post-mortem analysis of incidents and implement preventive measures.
• Collaborate with cross-functional teams to troubleshoot, investigate and resolve critical incidents
• Proactively suggest and implement improvements to enhance the system’s reliability, resilience, and fault tolerance

Skills Required:

• 5+ years of experience in technical business analyst role
• Technical Background / Degree Program preferred.
• Able to discuss experience with cloud software solutions
• Possesses excellent oral and written communication skills
• Ability to work independently
• Ability to learn quickly and think creatively
• Team player with strong interpersonal skills
• Detail-oriented individual with the ability to quickly assimilate and apply new concepts, business models, and technologies.

Demonstrates ability to effectively prepare and maintain the following documents/tools:

• Process Flow Analysis
• Product Architecture and Design Best Practices
• Experience working with developers
• Experience with Cloud Solutions and/or RDBS
• Basic competence in at least one programming language (e.g. JavaScript, C#, etc.)
• Requirements Definition
• Configuration Workbook
• Data Models
• Detailed Functional Design