Customer Experience Representative (Bilingual Spanish Required)

The Customer Experience (CX) Representative is responsible for executing day‑to‑day customer experience activities for assigned accounts, ensuring accurate order processing, reliable execution, and responsive customer support. This role supports Sales and Senior Customer Experience Managers by delivering consistent service, maintaining data integrity, and upholding high execution standards. Key Responsibilities Execute daily customer experience tasks, including order entry, order management, and shipment confirmations. Support forecasting accuracy and ensure timely order flow in close coordination with Sales and Senior CX Managers. Serve as the primary point of contact for routine customer inquiries related to orders, deliveries, and execution. Coordinate with Operations, Logistics, and other internal teams to support deliveries, returns, and collections. Maintain accurate customer data, documentation, and system records. Identify and escalate complex, recurring, or high‑risk issues to Senior Customer Experience Managers as appropriate. Perform additional duties as assigned to support the Customer Experience team and business needs. Qualifications & Skills This role requires bilingual proficiency in Englisth and Spanish. High school diploma or equivalent required; college degree preferred. Previous experience in customer service, customer experience, or operational support roles, preferably within B2B or industrial environments. Strong attention to detail with the ability to execute tasks accurately in a process‑driven environment. Proven ability to manage multiple tasks and priorities while meeting deadlines. Comfortable working with systems, data, and standard operating procedures. Strong communication skills with a customer‑focused, solutions‑oriented mindset. Position Type & Schedule Full‑time position (40 hours per week). Hybrid work arrangement requiring four days per week in the Houston office . Monday and Friday are mandatory in‑office days for all Houston‑based office staff. Who are we looking for? Adaptable: You believe that change is the only constant and you are resourceful in your attempts to find improvement opportunity within that change. You are not afraid to try new things. Collaborative: You enjoy working with others and you are open to contribute knowledge, ideas and perspective. This is what makes our network strong and resilient. Self‑directed: You take initiative, drive it from the start till the end and take pride and accountability in the result of the initiative. Curious: You are hungry for knowledge, in your area of responsibility as well as beyond. You are determined to seek answers by asking the questions and you are willing to constantly learn. Hands on: You are comfortable in seeing the big picture and you are passionate about turning strategy into reality through practical means and delivering results. Communicate proactively: You are well‑versed in verbal and written communication. You listen to others’ opinions and express your thoughts and ideas well. #J-18808-Ljbffr Goodpack