Customer Support Administrator

Customer Support Administrator

This role is responsible for delivering high-quality customer support to both external customers and internal teams, ensuring smooth day-to-day operations. Key duties include preparing and managing customer quotations, processing orders accurately, and coordinating scheduling for services, deliveries, and support activities. The position involves responding to customer enquiries, resolving issues efficiently, and providing clear guidance on products, services, and order status. It also includes liaising with internal departments to ensure timely fulfilment, maintaining accurate records within internal systems, and supporting administrative processes related to sales and service operations. Additionally, the role supports internal staff with operational queries, helps maintain effective workflows, and ensures all customer interactions are handled professionally and in line with company standards. Strong communication skills, attention to detail, and a customer-focused approach are essential to deliver excellent service and maintain high levels of customer satisfaction.

Essential Duties and Responsibilities

• Direct Customer Communication in all project stages, including first point of contact.
• Needs assessment of customer's needs and following this through project stages.
• Case Management
• Gathering Customer information and managing account set up process.
• Collaborating with other Customer Experience departments, to enhance overall customer experience.
• Escalating Issues / complaints where necessary.
• KPI Achievement
• Relationship management with customers.
• Service Visit Quotation Management inclusive of service contacts.
• Service Visit Order Management
• Service Visit Scheduling alongside field service manager
• Quoting parts post service visit & obtain purchase orders
• Purchase Requisition Management
• Stock and Inventory control for Engineers
• Invoice Management.
• Assisting with the Customer Support Help Desk by Call Handling, Engineer scheduling and coordination, Job number allocation and control.

Qualifications & Skills

• Experience of working in a customer facing role.
• Experience in using Microsoft Software.
• Experience on Quickbooks is preferred.
• Experience of scheduling field service engineers.
• Excellent communication Skills verbal and written.

PEAK's benefit offerings available for our associates include medical, dental, vision, Flexible Spending Account (FSA), Dependent Care Savings Account (DCA), and 401K plan. PEAK believes that taking care of our team is essential for success and we are proud to provide benefits that enhance both your well-being and your future. Additionally, our associates may be eligible for Paid Sick Leave as required by Federal, State, or local laws.

PEAK Technical Staffing is committed to creating a diverse and inclusive environment and is proud to be an Equal Opportunity Employer. PEAK does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status, or any other characteristic protected by applicable law. All employment decisions are made based on qualifications, merit, and business need. We encourage all individuals to apply.

The physical and mental requirements described in this job description are representative of those that must be met by an employee to successfully perform the essential functions of the position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Must be able to perform the essential physical functions of the position, including sitting, standing, walking, stooping, kneeling, and lifting up to 25 pounds, with or without reasonable accommodation.