Systems Engineer - AWS Connect
Software Technology Inc
Sr System Engineer – AWS Connect
System Engineer Specific Competencies for Role
- Experience with implementation and design of a CCaaS (Call Center as a Service) platform like Genesys, Avaya, Amazon Connect.:
- Following guidance from Senior Engineers; implement contact flow routing using speech recognition (Lex), queues, routing profiles/skilling, users, porting of TFN and DIDs.
- Adhering to work instructions from team, monitor and test application performance for potential bottlenecks, identify possible solutions, and work with developers to implement fixes
- Strengthen understanding in maintaining security, backup, and redundancy strategies as defined by senior staff
- Strong Working knowledge of AWS: AWS console, Amazon Connect, Lex, Lambda, DynamoDB, CloudFront, Cognito, CloudWatch, etc.
- Agile Methodology
- Strong understanding of scrum practices, including writing user stories, prioritization, refinement, and other ceremonies
- Experience with issues and project tools such as JIRA and Confluence
- Production Support
- Tier 1 and Tier 2 management and monitoring of all installed systems and infrastructure with tools such as CloudWatch, pertinent to specified role (e.g., concurrent volume, API errors, service limits, Lambda invocations, etc.
Vacancy posted 16 hours ago
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