Pharmacy Technician

Job Description

Job Description

Job Title: Customer Support Representative - Pharmacy Operations Job Description

The Customer Support Representative plays a crucial role in Pharmacy Operations, responsible for managing inbound pharmacy calls, scheduling refill deliveries, and directing calls to appropriate personnel. The ideal candidate is well-spoken, enthusiastic, and organized, with the ability to provide a high level of customer service to patients, clinicians, and clients.

• Serve as the primary resource for inbound telephone calls to minimize workflow interruptions due to non-clinical related customer inquiries.
• Handle inbound and outbound calls to schedule medication delivery and payment, ensuring accurate information is recorded for timely package distribution.
• Directly respond to customer inquiries when appropriate or route calls to the appropriate staff to ensure prompt resolution and customer satisfaction.
• Update concise progress notes to enable other roles within the workflow to quickly assess the status of the referral.
• Provide customer service through management information systems to answer questions regarding refill needs, prescription status, insurance verification, and invoice requests.
• Address patient questions and concerns during refill scheduling and transfer to the clinical team when necessary.
• Identify and report adverse events and product complaints to clinicians to ensure patient safety.
• Perform other duties as assigned, which may vary slightly depending on the specific team or program requirements.

• Registered Pharmacy Technician in NC
• Customer service experience
• Proficiency in call center operations
• Experience with management information systems
• Proficiency in Microsoft applications
• Excellent verbal and written communication skills
• Ability to show empathy when speaking with patients
• Professional telephone manner
• Strong attention to detail

• Pharmacy technician certification
• Prior authorization knowledge
• Retail pharmacy experience
• Medical office experience or knowledge of medical terminology
• Pharmacy experience is a plus
• Medical claims experience is a plus
• Data entry and insurance knowledge

This is a hybrid position based in Cary, NC, USA. Initial training is conducted entirely in the office, Monday through Friday, from 9:00 AM to 5:30 PM. Once training is completed, the permanent shift is Monday through Friday, from 11:30 AM to 8:00 PM EST, with a schedule of 2 days in the office and 3 days remote.

This is a Contract position based out of Durham, NC.

The pay range for this position is $22.00 - $22.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a hybrid position in Durham,NC.

This position is anticipated to close on Sep 7, 2026.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing® winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email View email address on ziprecruiter.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.