Field Service Engineer Meat

Overview The Field Service Engineer (FSE) is the front‑line field service representative responsible for fulfilling customer expectations during field service activities. The FSE is experienced in Marel equipment (or equivalent) and works independently, solving technical and/or technological issues for a standard product process. The FSE may mentor junior engineers and provide basic training. Responsibilities Ensure excellent performance of troubleshooting, repair, installation, maintenance, customer training, and general support for JBT Marel machinery at customer facilities. Prepare and execute installation and maintenance activities, and provide after‑care for new installations. Maintain own skills and technical proficiency necessary to install, troubleshoot, repair, and train customers on JBT Marel equipment. Ensure quality and disciplined preparation and reporting of visits to update customer support coordinators and field service administrators. Set priorities according to company and customer needs. Ensure a confident, emphatic, and competent service experience for the customer. Escalate service delivery issues according to company processes to ensure right support. Follow company processes consistently: secure customer meeting, receive briefing, prepare and execute work, manage customer experience, identify sales and service opportunities, update stakeholders, debrief customers, and report quality issues and non‑conformities (NCR). Qualifications Degree in Mechanical, Electrical, and/or Software Engineering or equivalent; technical college degree preferred. Knowledge of principles and processes for customer service, quality standards, and evaluation of customer satisfaction. Ability to execute agreed tasks & deadlines against performance criteria (KPI). Result orientation, respect for deadlines, and ability to follow through. Customer face‑to‑face interaction skills and commercial service skills. Social perceptiveness and technical competence in an engineering discipline. Computer literate with good grammar and communication skills. Excellent English skills, both written and verbal. Comfort working in a multi‑cultural, multi‑discipline organization is an advantage. Location & Eligibility Candidates must be located in the Central Midwest (Iowa, Nebraska, Missouri, Illinois) or in North Carolina. Compensation Estimated hourly pay range: $30‑$40 per hour. Start salary will vary by location, qualifications, and prior experience. Benefits JBTMarel offers benefits on day1, including medical, dental, life insurance, short‑term and long‑term disability, family leave, vision coverage, and a matched 401(k) plan. Equal Opportunity Employment JBTMarel provides equal employment opportunity to all employees and qualified applicants for employment. We will not tolerate any form of discrimination against any employee or applicant for employment because of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, citizenship, or any other characteristic protected by applicable federal, state, or local laws. We apply this policy to all employment practices, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits, and training. We make hiring decisions solely on qualifications, merit, and business needs at the time. Applicants who need accommodations to participate in the application or interview process may contact JBTMarel for assistance. #J-18808-Ljbffr Marel Inc.