Front Desk Clerk-Commons at South Cumminsville

Front Desk Clerk

The Front Desk Clerk ensures the safety, security, and smooth operation of the building and its residents by following established policies and procedures. This role requires professionalism, strong customer service skills, and the ability to work collaboratively with team members and residents.

Building & Resident Safety:

• Monitor lobby traffic and ensure all guests check in/out with proper identification.
• Conduct periodic inspections of common areas and report hazardous conditions.
• Log incidents and occurrences during shifts.
• Follow all desk procedures outlined in the manual.

Administrative Duties:

• Accept, record, and account for rental payments.
• Sort and distribute mail in a timely manner.
• Submit maintenance requests in the system, report emergency requests to Maintenance.
• Maintain a clean, professional lobby environment (business casual attire required).

Professional Boundaries & Communication:

• Maintain professional boundaries with residents and staff, no personal involvement.
• Communicate effectively, both orally and in writing, with residents and colleagues.
• Attend all required meetings and court appearances.

Required Skills & Qualifications

• High School Diploma or GED.
• Minimum of 1 year of relevant work experience.
• Commitment to the mission and philosophy of NCR and Supportive Housing.
• Strong customer service skills; detail-oriented and able to follow procedures.
• Basic math and analytic skills.
• Conflict mediation and negotiation skills.
• Knowledge of crisis prevention, intervention, and resolution techniques.
• Ability to work professionally, independently, and in a team environment.
• Understanding of the needs of low-income and homeless individuals.

In return, National Church Residences offers an excellent total reward package that includes:

• Medical & Rx 3 plan options to fit your budget; choose from coverage offered through a Nationwide network for you and your family.
• Complimented with a Healthcare Flexible Spending Account or Employer funded Health Savings Account.
• Includes Fertility & Family Building Support, Weight Management, and Chronic Condition Support.
• Parental Leave paid at 100% for four weeks.
• Coverage begins first of the month following your date of hire!
• Dental & Vision coverage for you and your family with Nationwide providers.
• Company provided Life & ADD insurance and Disability coverage.
• Voluntary benefits such as Life & ADD for you and your family, Accident Insurance, Hospital Indemnity, Critical Illness, and Pet Coverage.
• Flexible Spending Accounts for Dependent Care (with company match) and Transportation & Parking.
• Well-being Programs including an enhanced EAP with mental health and work-life support, tobacco cessation, and Well-Being Your Way which offers up to $1000/year in rewards & reimbursements!
• 3-4-5 Retirement Program offering immediate company funding at 3%, increasing up to 5% over time and an additional company match up to 5% when you contribute your own funds!
• Reimbursement for Tuition expenses.
• Paid Time Off (PTO) and 9 paid Holidays.

*Programs vary depending on Full Time, Part Time or Contingent Status.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ancestry, military status, disability, genetic information and/or any other characteristics protected by applicable law.