NOC / Helpdesk Technician

Job Description

Job Description

ProInfoNet is seeking a dependable and customer-focused NOC / Helpdesk Technician to support network monitoring and first-line connectivity troubleshooting for our clients. This role monitors network alerts, responds to service issues, documents troubleshooting activity, and escalates complex problems to higher-level technical teams to help maintain reliable network service.

The ideal candidate is interested in networking, enjoys investigating connectivity issues, and stays organized when responding to alerts and support requests. They communicate clearly, follow established procedures, and are eager to build their skills in network operations.

This position is based in Bangor, ME with occasional travel required.

What You’ll Do

• Monitor network alerts and service availability, respond promptly to potential outages, and escalate issues according to established procedures
• Provide first-line troubleshooting for network connectivity, remote access, and VPN issues
• Respond to incoming client support requests by phone, email, and the ticketing system, gathering information to assess and prioritize service issues
• Document alerts, troubleshooting steps, resolutions, and escalations to support effective handoffs and accurate incident records
• Communicate clearly with clients and internal technical teams about service issues, troubleshooting progress, and next steps
• Support remote users and field staff with connectivity and basic access issues, along with routine hardware and software support as needed
• Maintain equipment inventory records and assist with equipment setup, tracking, and updates
• Help improve network support procedures and documentation while delivering prompt, professional customer service

What We’re Looking For

• Associate degree in Information Technology, Computer Science, or a related field preferred; equivalent experience will be considered
• Understanding of networking fundamentals, including TCP/IP, DNS, DHCP, and VPNs
• Familiarity with network monitoring concepts, incident escalation, and helpdesk or ticketing systems; working knowledge of Windows and Microsoft 365
• 1–2 years of experience in network operations, technical support, or a helpdesk role involving connectivity troubleshooting
• Strong problem-solving skills, attention to detail, and clear communication.
• CompTIA Network+ or a similar foundational networking certification preferred but not required; CompTIA A+ is also helpful.

Why Join Us?

At ProInfoNet, you’ll help keep client networks connected and reliable while gaining hands-on experience in network monitoring, connectivity troubleshooting, and incident response. You’ll collaborate with experienced technical professionals, strengthen your networking skills, and contribute to dependable service for our clients.

Benefits Include:

ProInfoNet offers a comprehensive and competitive benefits package, including:

• Competitive wages based on experience and qualifications
• This position is eligible for overtime and on-call pay.
• Generous paid time off and holiday schedule
• 85% company-paid health insurance coverage
• 50% company-paid dental and vision insurance
• Company-paid long-term disability insurance
• Company-paid Life/AD&D insurance coverage
• Company-paid identity protection coverage
• Great retirement plan with a generous company contribution

Founded in 1995, ProInfoNet is an independent IT consulting firm that helps organizations navigate broadband, healthcare connectivity, network infrastructure, and strategic planning needs. Our team works across sectors to design, implement, and manage solutions that are scalable, cost-effective, and aligned with your long-term goals. From advising state broadband offices to supporting healthcare network design and expansion, we act as a trusted partner every step of the way

Company Description

Founded in 1995, ProInfoNet is an independent IT consulting firm that helps organizations navigate broadband, healthcare connectivity, network infrastructure, and strategic planning needs. Our team works across sectors to design, implement, and manage solutions that are scalable, cost-effective, and aligned with your long-term goals. From advising state broadband offices to supporting healthcare network design and expansion, we act as a trusted partner every step of the way