Knowledge Management & AI Service Manager
PenFed Credit Union
PenFed Credit Union is seeking a hybrid Manager, Knowledge & AI Service to lead strategy, governance, design, and ongoing development of its knowledge program and AI-enabled support experiences. The role spans multiple locations, driving adoption, optimization, and readiness for emerging AI tools across service channels. The ideal candidate will guide knowledge content, information architecture, and content lifecycle, manage a team, collaborate with stakeholders, and stay current on KM and AI #J-18808-Ljbffr PenFed Credit Union
Vacancy posted 2 days ago
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