MH/SA Adult Qualified Professional

Job Description

Job Description

About the Role:

Join United Quest Care Services LLC as a MH/SA Adult Qualified Professional and make a meaningful impact in the lives of individuals struggling with mental health and substance abuse challenges. We are dedicated to providing compassionate, client-centered care in the Greensboro, NC area.

Benefits/Perks

• Career Advancement Opportunities 
• Competitive Compensation 
• Health Insurance 

Clinical & Service Responsibilities

• Provide community-based behavioral health support services to members with mental health, substance use, and psychosocial needs 
• Complete comprehensive assessments, service notes, and person-centered documentation 
• Assist members with goal development, skill-building, crisis prevention, and community integration 
• Coordinate care with providers, therapists, case managers, referral sources, and outside agencies 
• Monitor member progress toward treatment goals and provide ongoing support and interventions 
• Conduct face-to-face visits in office, home, school, hospital, shelter, or community settings as assigned 
• Provide psychoeducation, coping skills training, and support with independent living skills 
• Assist members with accessing housing, medical care, transportation, employment, and community resources 
• Maintain productivity expectations and complete documentation within required timeframes 
• Participate in treatment team meetings, staffing, supervision, and trainings 

Administrative & Operational Responsibilities

• Complete timely and accurate documentation within the Electronic Health Record (EHR) 
• Maintain daily schedules, appointments, and member contact logs 
• Coordinate referrals and follow-up appointments 
• Communicate updates and concerns to supervisors and treatment team members 
• Ensure compliance with Medicaid, state, and agency documentation requirements 
• Assist with audits, authorizations, and record reviews as requested 
• Enter and maintain member notes 
• Complete and review QP staff notes 
• Check and respond to agency emails daily 
• Complete initial supervision plans for staff and communicate updates to Human Resources 
• Complete initial Person-Centered Plans (PCPs) and Crisis Plans and submit to Medical Records 
• Review staff caseloads and update authorization tracking lists 
• Participate in administrative meetings and staff caseload meetings 
• Review grievances and incident reports as needed 
• Monitor non-maximized service hours and productivity 
• Participate in team meetings with core staff and treatment teams 
• Complete documentation and updates within Microsoft systems and internal tracking platforms 
• Attend monthly staff meetings and mandatory agency meetings 
• Participate in chart audits and quality assurance activities 
• Conduct quality insurance and compliance calls 
• Update PCPs, Crisis Plans, PHQ-9, and GAD-7 tools as required 
• Maintain and update community resource lists 
• Participate in peer review activities with leadership 
• Track therapy and medication management appointments 
• Process member discharges for no-show status, inactivity, or as clinically indicated 
• Participate in supervision sessions and staff development activities 
• Track treatment compliance for treatment team meetings and required assessment tools 
• Complete NC TOPPS documentation and updates 
• Schedule and coordinate documentation updates 
• Complete annual trainings and compliance requirements 
• Update intake documentation and admissions records 
• Complete grievance and incident reporting documentation 
• Create and maintain staff supervision plans 
• Participate in disciplinary action processes as directed by leadership 
• Complete DLA-20 assessments and updates 

Communication & Coordination

• Communicate effectively with members, families, providers, hospitals, DSS, schools, and community agencies 
• Maintain professional communication consistent with HIPAA and 42 CFR Part 2 requirements 
• Serve as a liaison between members and treatment providers to support continuity of care 
• Respond professionally and appropriately during crisis situations 
• Maintain healthy professional boundaries with members and families 

Compliance & Professional Standards

• Maintain strict confidentiality of protected health information 
• Follow all agency policies, procedures, and professional conduct standards 
• Participate in staff meetings, trainings, supervision sessions, and continuing education 
• Adhere to HIPAA, OSHA, infection control, and workplace safety standards 
• Demonstrate professionalism, empathy, cultural sensitivity, and trauma-informed care practices 
• Maintain accurate and timely service documentation according to Medicaid standards 

Qualifications

Education

• Bachelor’s degree in Human Services or related field required 

Examples include:

• Psychology 
• Social Work 
• Counseling 
• Human Services 
• Sociology 
• Criminal Justice 
• Behavioral Science 

OR

• Qualified Professional status meeting North Carolina Medicaid and DHHS requirements 

Experience

• Minimum 1 year of experience working with individuals with mental health, substance use, or behavioral health needs preferred 
• Community-based service experience preferred 
• Experience working with Medicaid populations preferred 
• Experience with Electronic Health Records (EHR) preferred 
• Knowledge of person-centered planning and behavioral health documentation preferred 
• Experience with treatment planning, crisis planning, and service coordination preferred 

Skills & Competencies

• Strong verbal and written communication skills 
• Excellent organizational and time management abilities 
• Ability to work independently and within a multidisciplinary team 
• Strong crisis intervention and problem-solving skills 
• Ability to build rapport and maintain professional relationships 
• Knowledge of community resources and service coordination 
• Attention to detail and documentation accuracy 
• Strong documentation and compliance skills 
• Ability to manage deadlines and productivity expectations 
• Bilingual candidates are encouraged to apply 

Preferred Qualifications

• Experience with NC Medicaid services 
• Knowledge of Trillium, Vaya, Alliance, Partners, or Healthy Blue processes 
• Experience working with individuals diagnosed with severe mental illness and substance use disorders 
• Knowledge of trauma-informed care and recovery-oriented treatment approaches 
• Valid North Carolina driver’s license and reliable transportation 
• Familiarity with PHQ-9, GAD-7, DLA-20, and NC TOPPS requirements 

Physical Requirements

• Ability to sit, stand, bend, and travel throughout the community as needed 
• Frequent computer, phone, and documentation use 
• Ability to transport and assist with member support activities 
• Ability to lift up to 15–25 pounds occasionally 
• Clear verbal and written communication skills 

Work Environment

• This position includes office-based and community-based work settings serving individuals with mental health, substance use, and psychosocial needs. 
• Qualified Professional (QP) will work closely with leadership, providers, therapists, peer support staff, and community agencies to support quality member care and continuity of services. 

About Us:

United Quest Care Services LLC has been serving the Greensboro community for over a decade, providing high-quality mental health and substance abuse services. Our clients love us for our personalized approach and commitment to their well-being, while our employees appreciate a supportive work environment that fosters growth and collaboration.