Room Service Ambassador

Engage with us for your next career opportunity. Right Here. Job Type: Regular Scheduled Hours: 10.5 At St. Elizabeth Healthcare, every role supports our mission to provide comprehensive and compassionate care to the communities we serve. For more than 160 years, St. Elizabeth Healthcare has been a trusted provider of quality care across Kentucky, Indiana, and Ohio. We’re guided by our mission to improve the health of the communities we serve and by our values of excellence, integrity, compassion, and teamwork. Our associates are the heart of everything we do. Benefits That Support You Competitive pay and comprehensive health coverage within the first 30 days. Generous paid time off and flexible work schedules. Retirement savings with employer match. Tuition reimbursement and professional development opportunities. Wellness, mental health, and recognition programs. Career advancement through mentorship and internal mobility. Job Summary Serve meals to patients in a personalized, professional, and efficient manner. Instruct patients on the meal ordering system. Assist patients in placing meal orders. Assess the patient’s capabilities to utilize the meal order system. Communicate with the healthcare team to ensure the patient’s nutritional intake. Demonstrate respect, dignity, kindness, and empathy in each encounter with all patients, families, visitors, and other employees regardless of cultural background. Job Description Service: Deliver and serve patient meals using service excellence standards. Utilize the AIDET model when interacting with internal and external customers. Demonstrate professional and courteous behavior. Resolve patient meal issues quickly and with a positive outcome. Introduce and assess patients to meal ordering system, be familiar with diet types and restrictions, recognize special needs of patients and provide assistance. Communicate positively with assigned nursing unit personnel to facilitate proper glucose monitoring, appropriate menu delivery, timely resolution of patient meal concerns and special situations. Inventory, order and replenish bulk food supplies known as floor stocks on assigned nursing unit. Cash handling: Monitor and maintain effective cash handling and accounting practices regarding patient guest tray service. Quality: Consistent use of proper hand hygiene, isolation procedures and hair restraints throughout the room service process. Role model clean, neat, and professional appearance. Compliance with all local, state, federal and medical center regulatory, safety, sanitation and security standards. Participate in performance improvement (PI) studies, assist with data collection and support action plans. Perform other duties as assigned. Education, Credentials, Licenses: N/A Specialized Knowledge: Basic computer skills. Strong verbal and written skills. Kind and Length of Experience: Customer service training and skills. FLSA Status: Non-Exempt Job Information Ref. Number: JR312384 Job Category: Facility Services and Skilled Trades Job Type: Nutrition Services Department: Florence Nutrition Services Shift: 2nd Shift Hours: 10.5 hours St. Elizabeth Healthcare and St. Elizabeth Physicians are equal opportunity employers and will not discriminate on the basis of race, color, sex, religion, national origin, ancestry, disability, age or any other characteristic that is protected by state or federal law. #J-18808-Ljbffr St. Elizabeth HealthCare