CDL Supervisor

WallyPark’s success is built upon our motto: “Exceeding customer expectations, every time.” Providing our customers with a superior customer service experience and warm hospitality is the primary job function of every WallyPark employee. Each team member plays a vital role in ensuring our success, and our Supervisors lead by example to support operational excellence, employee development, and exceptional customer satisfaction.

The Spirit of the Position:

The Supervisor is responsible for overseeing daily operations while ensuring an exceptional customer experience. This role serves as a leader and mentor to frontline employees, including cashiers, shuttle drivers, valet attendants, and customer service representatives. The Supervisor is accountable for maintaining safe, efficient, and seamless facility operations, resolving customer concerns, supporting team performance, and ensuring compliance with company policies and operational standards.

The Supervisor acts as a primary point of contact between frontline employees and management, providing guidance, coaching, and operational support while maintaining WallyPark’s commitment to outstanding service.

How do you know if this is the right job for you?

You are:

· A Leader. You inspire and motivate others while creating a positive and productive work environment.

· Dynamic. You're energetic, adaptable, and ready to support operational needs wherever required.

· Dependable. You consistently follow through on commitments and hold yourself and others accountable.

· Calm Under Pressure. You can effectively manage challenging situations and make sound decisions under stressful conditions.

· Customer-Focused. You understand that every interaction is an opportunity to create a positive customer experience.

· A Strong Communicator. You communicate professionally and effectively with employees, customers, and management.

· A Problem Solver. You proactively identify issues and implement solutions that improve operations.

· A Team Builder. You coach, develop, and support team members to reach their full potential.

· Technology Capable. You're comfortable using phones, tablets, computers, reservation systems, parking management software, and two-way radios.

· Results-Oriented. You take ownership of operational performance and strive for continuous improvement.

What Will I Do?

Leadership & Team Management

· Supervise and coordinate the daily activities of frontline employees.

· Provide coaching, training, and ongoing feedback to team members.

· Monitor employee performance and address performance concerns as needed.

· Lead by example through professionalism, customer service excellence, and adherence to company policies.

· Support onboarding and training of new employees.

· Promote a safe, respectful, and productive workplace culture.

Customer Service & Operations

· Ensure all customers receive exceptional service and hospitality.

· Handle customer escalations and resolve concerns professionally and efficiently.

· Monitor facility operations to ensure smooth traffic flow and operational efficiency.

· Support entry and exit operations during peak business periods.

· Oversee payment handling, transaction processing, and revenue-control procedures.

· Ensure compliance with operational procedures and company standards.

· Assist with shuttle, valet, and parking operations when needed to support business demands.

· Conduct routine facility inspections and address operational issues promptly.

· Respond to equipment malfunctions and coordinate corrective actions.

· Determine and manage traffic flow during equipment failures, emergencies, or construction.

· Safely operate company shuttle buses as needed to support operational demands, employee coverage, and customer service needs.

· Maintain compliance with all DOT regulations, company transportation policies, and safe-driving standards.

· Monitor service levels and operational performance metrics.

Communication & Administration

· Maintain effective communication with employees, managers, and operational leadership.

· Utilize reservation systems, parking software, reporting platforms, and communication tools to manage daily operations.

· Complete and review daily operational reports, incident reports, and shift documentation.

· Communicate operational updates and ensure information is effectively shared between shifts.

· Collaborate with management to implement process improvements and operational initiatives.

Additional Responsibilities

· Ensure compliance with company safety policies and procedures.

· Assist with special projects and facility initiatives as assigned.

· Perform additional duties as required to support operational success.

Education:

· High school diploma or GED required.

· Strong customer service experience.

· Parking industry experience is preferred but not required.

· Associate degree or relevant coursework in business, hospitality, transportation, or a related field preferred.

Experience:

· Current DOT Medical Examiner's Certificate (DOT Card) required, or ability to obtain one within a specified period of employment.

· Minimum of 2 years of customer service experience required.

· Minimum of 1 year of supervisory, lead, or team leadership experience preferred.

· Parking, transportation, hospitality, airport, valet, or related operational experience preferred.

· Experience managing employee performance, scheduling, and customer service escalations preferred.

· Experience operating commercial passenger vehicles or shuttle buses is preferred.

Skills:

· Demonstrated leadership and team development abilities.

· Strong customer service and conflict-resolution skills.

· Excellent verbal and written communication skills.

· Ability to make independent decisions and exercise sound judgment.

· Strong organizational and time-management skills.

· Ability to multitask in a fast-paced operational environment.

· Proficiency with computers, email, data entry, and operational software systems.

· Ability to learn and navigate reservation systems, parking management software, and reporting platforms.

· Ability to communicate effectively using two-way radios, telephones, and electronic communication systems.

· Willingness to work flexible schedules, including weekends, holidays, and multiple facility locations when needed.

· Valid driver's license with an acceptable motor vehicle record.

· Ability to safely operate company shuttle buses as well as a variety of customer vehicles, including automatic and manual transmissions preferred.

· Ability to obtain and maintain any company-required driving qualifications.

Physical Demands:

· Willingness to work in various weather conditions, including heat, rain, wind, snow, and cold temperatures.

· Ability to lift, push, and pull up to 35 pounds.

· Ability to stand, walk, and move throughout the facility for extended periods.

· Ability to bend, stoop, squat, and perform frequent physical movement during a shift.

· Ability to respond quickly to operational and customer needs throughout the facility.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions.

FLSA Status: Non-Exempt

LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to provide equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state or local law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds.

This Employer participates in E-Verify.