Customer Service Representative (Work From Home)

We’re seeking motivated, people-oriented individuals who are looking to build a long-term career with a stable and supportive organization. In this position, you’ll work directly with union members and their families, helping them understand benefit programs designed to provide added financial protection and peace of mind. This is a fully remote opportunity, with all work completed through virtual appointments, phone calls, and online communication. The role offers flexibility, professional development, and the chance to strengthen your communication and leadership skills in a structured, team-focused environment. Key Responsibilities Connect with members through inbound and outbound communication Schedule and conduct virtual appointments to review available benefit options Explain program details clearly, professionally, and accurately through online meetings Guide members through simple enrollment and application steps Maintain organized records and document all client interactions Follow up with members to ensure a smooth and positive experience Take part in ongoing training, coaching, and leadership development What We Offer Weekly pay with performance-based bonus opportunities 100% remote, work-from-home flexibility Structured onboarding with hands-on mentorship Clear advancement opportunities and long-term career growth Health benefits available after the probationary period Residual income opportunities for qualifying representatives Supportive team culture built on professionalism, integrity, and personal growth Qualifications Strong communication and interpersonal skills Organized, reliable, and able to manage time effectively Comfortable using basic technology such as Zoom, email, and online systems High school diploma or equivalent required Post-secondary education is considered an asset Experience in customer service, hospitality, retail, or client-facing roles is helpful but not required