Full Service Hotel Public Lobby Attendant

Job Description

Job Description

Description:

Job Summary

The House Attendant-Lobby responsibilities include cleaning and maintaining the appearance of the public areas of the hotel. Responsibilities might include (as dictated by hotel vertical): deep cleaning of assigned areas, setting-up and maintaining complimentary hotel lobby functions including the coffee service and nightly concierge events, cleaning and setting-up meeting room functions, delivering service items to guest rooms upon requests from the front desk, and driving shuttle van when needed (property specific).

Education & Experience

• High School diploma or equivalent and/or experience in a hotel or a related field preferred.
• Must have a valid driver license for the applicable State and an acceptable MVR (Motor Vehicle Driving record (property specific driving).
• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful, high-pressure situations.
• Must maintain composure and objectivity under pressure.

Job Duties & Functions

• Approach all encounters with guests and associates in a friendly, service oriented manner.
• Maintain regular attendance in compliance with Indigo One, LLC standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards).
• Comply at all times with Indigo One, LLC standards and regulations to encourage safe and efficient hotel operations.
• Clean/Buff floors daily according to hotel standards.
• Shampoo carpets in the public areas according to hotel standards.
• Shampoo furniture as needed according to hotel standards.
• Clean Public restrooms and ensure maintenance on a regular basis/ as needed throughout the shift
• Handle all requests for luggage assistance at check in/out in a friendly, efficient and courteous manner.
• Practice safe work habits to ensure safety for guests, fellow associates and self.
• Handle items for "Lost and Found" according to Indigo One, LLC standards.
• At the end of the shift, turn in all keys and assignment sheets to the Housekeeping or Front Office.
• Complete daily assignment check list and submit to supervisor at the end of the day
• Be familiar with Indigo One, LLC policies and house rules.
• Ensure that associates are, at all times, attentive, friendly, helpful and courteous to all guests, managers and all other associates.
• Put all equipment away properly after usage according to Indigo One, LLC standards.
• Have knowledge of and assist in all emergency procedures during the overnight shift.
• Clean and dust floors daily according to Indigo One, LLC standards.
• Maintain hotel equipment in proper working order.
• Maintain storage of hotel equipment in proper area.
• Clean guestrooms as needed.
• Complete special projects as assigned by the Housekeeping Manager.
• Attend meetings as required by management.
• Perform any other duties as requested by management.

Benefits

All benefits are available post introductory period of 90 days.

Full-Time associates (30+ hours/week)

• Paid Time Off (PTO) per WA State requirements (1 hour/40 hours worked) and MKM accrual policy based on tenure.
• Qualify for Medical, Dental and Vision insurance.
• 6 Paid Holidays a year.
• IHG team member benefits.

Part-Time associates

• Paid Time Off (PTO) per WA State requirements (1 hour/40 hours worked) and MKM accrual policy based on tenure.
• 6 Paid Holidays a year.
• IHG team member benefits.

General

This job description is not intended to be all-inclusive, additional details will be specified by the supervisor. The associate will also perform other reasonable business duties as signed by the supervisor.

Management reserves the right to change this job description, job responsibilities, duties, and working hours as needs prevail.

If requested in accordance with applicable law, the Company provides reasonable accommodation to known physical or mental limitations of an otherwise qualified associate with a disability to allow him/her to perform essential functions of the job unless the accommodation would impose an undue hardship on the Company.

Indigo One, LLC is an at-will employer. This job description is a guideline and does not constitute a written or implied employment contract.

I HAVE READ AND UNDERSTAND THE JOB DESCRIPTION AS STATED ABOVE AND ACCEPT THAT ANY OF THE TASKS MAY BE MODIFIED OR CHANGED. I ACCEPT RESPONSIBILITY FOR KNOWING THE MODIFICATIONS AND / OR CHANGES IN THIS JOB DESCRIPTION. I CAN PERFORM THE ESSENTIAL FUNCTIONS OF THIS JOB AS LISTED ABOVE, WITH OR WITHOUT REASONABLE ACCOMMODATION.