Team Lead, Airport Customer Experience Administration

Team Lead, Airport Customer Experience

Team Lead, Airport Customer Experience Administration Posting Start Date: 10/2/26 Location: PHL AIRPORT GROUP 1 (PHL-TGR1) Cities: Philadelphia - PA Requisition ID: 88490 This job will continue to be posted until at least 10/08/2026. If interested, please apply prior to this date.

Job Description Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job Responsible for supporting the department with various administrative functions: Attendance and compliance, coordinating payroll, coordinating and maintaining operation coverage and lost time, managing new hire and transfer onboarding, and other similar tasks This role is a part of the Airport Hubs & Gateway Team within our Customer Experience group

What you'll do Lead a group of Support Staff team members through various office duties within the Team Support department Assign schedules for the Support Staff team members within the Admin department Responsible to create and provide training to new team members on the Team Support team Cover duties and responsibilities of Managers when absent Provides assistance with preparation of management presentations, analysis on trends and special projects as required Tracks and ensures employees complete onboarding duties, including appropriate system access, badges, fingerprinting, training, etc. Assists in station event planning, coordination, and execution (i.e. Do Crew, luncheons, holiday meals, recognition events)

All you'll need for success Minimum Qualifications- Education & Prior Job Experience High School diploma or GED equivalency Previous office/clerical experience Preferred Qualifications- Education & Prior Job Experience Previous leadership experience Bachelor's degree or prior college education Skills, Licenses & Certifications Intermediate/Advance in MS Office Products including Word, Excel, Powerpoint, etc. Knowledge of policies, procedures, and corporate structure Ability to prioritize work, be detail oriented and meet deadlines Ability to perform in a fast paced environment and handle multiple tasks simultaneously Ability to be self-motivated with strong organizational skills Ability to grasp concepts and functionality of specific software and programs Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable

What you'll get Feel free to take advantage of all that American Airlines has to offer: Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network. Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more. Wellness Programs: We want you to be the best version of yourself that's why our wellness programs provide you with all the right tools, resources and support you need. 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year. Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more Feel free to be yourself at American From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Team Member Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.