CSBG - LIHEAP Intake Specialist

Job Description

Job Description

Description:

Action pact is a community action agency deeply rooted in the promise of improving lives and communities. For over 50 years, we have worked alongside local partners and have become integral to the progress of the individuals and families in the communities we serve. Join up with action pact , an agency that was built on the promise that every family should have an opportunity for success.

The Position:

We are recruiting for a Temporary LIHEAP Intake Specialist who provides Energy Assistance Program intake services at multiple sites as assigned. Duties may include data entry, data monitoring,, completion of online and manual forms, compilation of reports, customer service, quality control, and other general clerical duties.

Actual Pay Range: $ 16.38 – $17.69

The Location:

Various counties in the Altamaha Area

Interested?

Please apply online at

Click “Join the Action”. View current open positions

Deadline to apply is: 6/17/2026 @4:00pm

Our team at action pact works hard, has fun, and changes people’s lives. If you are looking for work that is challenging and meaningful, come join our team!

Employee Job Description

Department: Community Services

Program: Multiple

Position Description: LIHEAP Intake Specialist

Reports to: Community Services Director or Designee

Position Status: Various (Full time Pro-Rated)

Job Purpose:

Provides Energy Assistance Program intake services at multiple sites as assigned for approximately nine months per year. Duties may include data entry, data monitoring, completion of online and manual forms, compilation of reports, customer service, quality control, and other general clerical duties.

Specific Requirements:

Knowledge: Computer operation; data entry, proper interaction with client population; organizational skills; excellent customer service skills, effective communication skills;

Language: English

Guidelines: Guidelines for each fund source vary.

Complexity: Moderately complex at times, due to necessity of working on multiple projects at once.

Scope: General clerical, customer service, data entry

Environment: Office environment.

Contacts: Clients, Community Partners, Service Center and Administrative Staff

Physical: Must be able to lift 25 pounds.

Travel: Occasional local travel and must maintain a private automobile with proper liability insurance and a Georgia Driver’s License.

Other: Safety conscious– Drug Free workplace

Employee Statement:

I have read and understand my job description and agree that I will be able to meet these requirements with or without reasonable accommodation.

_______________________________________________ _________________________

Employee Signature Date

Department: Community Services

Program: Multiple

Position Description: Administrative Support Clerk

Reports to: Community Services Director or County Coordinator

Position Status: Various (Full time Pro-Rated)

General Requirements:

Education:

High School Diploma

Specific Responsibilities:

• Responsible for completing clerical tasks as assigned by supervisor. These tasks will include filing, data entry, data collection, compilation of data for reports, completion of client applications, monitoring, quality control, and other general office duties.
• Provide quality customer service to external and internal customers
• Responsible for maintaining client confidentiality at all times.
• Responsible for all agency assets assigned.
• Responsible for collecting information and preparing reports as assigned.
• Responsible for maintaining a clean, safe facility.
• Attend and participate in training as assigned.