Eastern Region - Inbound Retention Specialist - Sales - US Remote

Inbound Sales Retention Specialist

Do you love local businesses, and want to help them grow? The Yelp Customer Success team is seeking a dedicated and driven Inbound Sales Retention Specialist to provide a 5-star experience to our small business advertisers! As a member of the Inbound Sales Retention team, you will be committed to supporting, consulting, and retaining our advertisers post-sale. We'd love to have you apply, even if you don't feel you meet every single requirement in this posting. At Yelp, we're looking for great people, not just those who simply check off all the boxes.

What You'll Do:

You will help strengthen Yelp's revenue retention by providing exceptional and timely customer support

You will be logged into an inbound phone queue for the majority of your day, consulting and educating our current Yelp advertisers

You will show clients the value of Yelp by highlighting their investment returns through ad performance metrics

You will use strong listening and conflict resolution skills to handle escalated clients

You will become an expert in Yelp's advertising solutions and adapt product recommendations quickly to suit client needs - asking probing questions and handling objections will be critical to your success

You will exhibit strong communication skills, both externally with clients and internally with other Yelp employees

You will remain organized and efficient in a fast-paced environment

You will consistently achieve/exceed monthly goals

Use Chatbench, Yelp's internal tool that provides secure access to a number of LLM models, to research, draft proposals, analyze data and overcome objections

What It Takes To Succeed:

You have a Bachelor's Degree or 3+ years of relevant client facing experience

You are technically proficient with computers and information systems

You have strong communication skills (verbal and written)

You excel with problem solving and troubleshooting

You have experience in account management, sales, advertising, or small business (preferred)

You have a love for local businesses and understand their importance in local economies

You have excellent time management and organizational skills with the ability to track and complete numerous details

You have the ability to handle tough conversations with business owners in a professional, solutions-oriented manner

You have the ability to strike a balance between consulting and supporting as needed

You are willing to receive and implement feedback

You have the ability to embrace a fast paced and always-changing environment

You will need access to an individual hardline high-speed internet connection in your workspace. This job cannot be performed using satellite internet or a mobile hotspot

What You'll Get:

Effective your first day: Medical, vision, and dental

Mental health support and services via Modern Health

15 days PTO (accrual begins on date of hire and increases with 2+ years of tenure thereafter), 12 paid holidays, plus one floating holiday and 7 paid wellness days

Up to 14 weeks of parental leave

Monthly wellness subsidy

Flexible spending account

401(k) retirement savings plan

Employee stock purchase plan

Work from home reimbursement

The base salary is $50,000 + performance based incentives