Front Desk Receptionist

Job Description

Job Description

About Us

At La Bella Med Aesthetics, we pride ourselves on delivering advanced aesthetic treatments in a serene, results-driven, and professional environment. We combine science, artistry, and care to help our clients look and feel their best.

Front Desk Receptionist – Duties & Requirements

Job Summary

The Front Desk Receptionist is the first point of contact for all clients and is responsible for creating a welcoming, professional, and luxury experience that reflects the med spa’s brand. This role supports daily spa operations through exceptional customer service, communication, and organization.

Key Responsibilities

Client Experience

• Greet all clients promptly with a warm, friendly, and professional attitude.

• Check in and check out clients efficiently.

• Offer refreshments and ensure clients are comfortable while waiting.

• Maintain a calm, welcoming tone even during busy times.

• Handle client concerns or complaints professionally and escalate when necessary.

Scheduling & Communication

• Manage appointment bookings via phone, text, email, or scheduling software.

• Confirm appointments and send reminders.

• Notify providers of client arrivals and changes.

• Communicate delays or adjustments to clients politely and proactively.

Payment & Record Management

• Process payments accurately (services, products, memberships).

• Maintain and balance cash drawer at the end of each shift.

• Update and maintain accurate client records and treatment notes in the system.

• Ensure confidentiality and compliance with HIPAA standards.

Sales & Product Knowledge

• Promote current specials, packages, and memberships.

• Educate clients about skincare products and treatment options.

• Upsell and cross-sell when appropriate, maintaining a service-focused approach.

Spa Presentation & Cleanliness

• Keep front area, lobby, and restrooms tidy and stocked at all times.

• Ensure music, lighting, and scent align with spa atmosphere.

• Disinfect front desk area regularly following spa protocols.

Team Support

• Communicate clearly with providers and management.

• Assist with inventory counts, restocking, and laundry when needed.

• Attend team meetings, trainings, and staff events.

Professional Requirements

Appearance & Presentation

• Arrive well-groomed with clean, pressed uniform and name badge.

• Maintain neat hair, light professional makeup, and minimal fragrance.

• Nails should be clean and well-kept (no chipped polish).

• Represent the med spa’s brand in a polished, professional manner at all times.

Skills & Qualifications

• 1+ year of experience in customer service or front desk (spa, salon, or medical office preferred).

• Strong communication, multitasking, and organization skills.

• Comfortable using booking and POS software (e.g., Aesthetic Record, Boulevard, Vagaro, etc.).

• Knowledge of beauty/aesthetic treatments is a plus.

• Reliable, punctual, and team-oriented.

Work Expectations

• Arrive on time, ready to work, and in full uniform.

• Follow opening and closing procedures precisely.

• Maintain confidentiality and professionalism at all times.

• Flexibility to work evenings, weekends, or events as needed.