Residency & Sales Counselor

Reports to: Director of Marketing & Sales Status: Hourly/Non-exempt Pay Range: $28.00-$30.00/hour (plus commission), based on credentials and experience. SCHEDULE: Tuesday-Saturday, 9:30 a.m. to 5:30 p.m. Rose Senior Living at Providence Park is recruiting for a hospitality focused Sales Counselor to join our team! This position is responsible for working with the Director of Sales & Marketing to successfully build occupancy thru sales and move ins. Supports the Director of Sales & Marketing in generating inquiries, handling prospects, conducting tours, entering and utilizing data entered into the lead management system and other activities necessary to achieve budgeted census goals. Responsibilities Work closely with the Director of Sales & Marketing to plan and implement lead-generation activities that increase inquiries and occupancy. Handle inquiries to the community via phone or drop-in. Must be able to quickly establish rapport and complete a thorough discovery to address prospect needs. Follow the ExSell with LCS sales process and utilization of ExSell Connection Sheets. Conduct community tours, effectively overcome objections, and confidently ask for the sale. Conduct personal follow-up with a variety of prospects. Able to identify and make recommendations for addressing objections/needs. Complete accurate documentation and timely data entry into the lead management system on a daily basis. Stay up to date on the competition, including their strengths and weaknesses, and identify effective ways to overcome objections. Actively plan, participate, and execute in any in-house marketing events. Actively plan, participate, and execute in generating resident and prospect referrals Actively plan and participate in any community outreach efforts. Qualifications Associate's degree (emphasis in sales/marketing preferred). Two years' experience in marketing/sales. One year's experience in senior housing or healthcare-related field. One year's experience in hospitality preferred. Self-starter, with a strong sense of ownership and the ability to work independently. Ability to collaborate with an interdisciplinary team to ensure resident satisfaction from initial inquiry through the resident's length of stay. Ability to represent the community professionally through appearance, communication, and conduct. Proficiency in utilizing multiple CRM systems and digital marketing platforms. Ability to assess prospective residents, including, but not limited to, determining the appropriate placement within the community's neighborhoods. Attention to detail, including, but not limited to, lead management, lease preparation, and accurate data entry. EEO Employer Job Info Job Identification 37529 Posting Date 06/26/2026, 05:56 PM Degree Level Associate Degree Job Schedule Full time Locations 47400 Heritage Dr, Novi, MI, 48374, US #J-18808-Ljbffr Rose Senior Living at Providence Park