2027 Guest Experience Coordinator

Job Description

Job Description

Summary

As a Guest Experience Coordinator, you thrive on engaging with guests, creating extraordinary outdoor experiences, and serving as a brand ambassador for Under Canvas. This is a seasonal, hourly position that includes the option of team member housing for the duration of the season.

Competencies

• Effective Communication
• Adaptability

Key Responsibilities

• Assist other employees in the department.
• Ability to execute and balance multiple priorities, all while positively engaging with on-site guests and upcoming arrivals.
• Cultivate and share resources and leads with your supervisor for departmental growth.
• Ensure all events and adventures are well attended and received.
• Contribute and assist teammates on-site to maintain high standards of camp operations.
• Diligently communicate with your supervisor regarding pending priorities and immediate concerns.
• Demonstrate the stamina to work long hours in varying weather conditions.
• Effectively coordinate and execute tasks cross-departmentally, including but not limited to Guest Experience, Front Desk, Adventures, Food & Beverage, and Groups.
• Welcome guests as they arrive, confirm their on-site activities, and set the tone for the duration of their stay.
• Share your passion, knowledge, and recommendations for activities and attractions within the local community.
• Demonstrate the ability to problem-solve independently or collaboratively with your team and/or supervisor.
• Eagerly seek opportunities to ensure guests have everything they need.
• Conduct on-site activities, including but not limited to stargazing, nature walks, yoga, live music, special events, group events, and holiday-themed activities.
• Strive for excellence in the guest experience across all departmental priorities, including adventures, on-site activities, retail, and equipment rentals.
• Demonstrate accountability and diligence in all associated responsibilities.
• Participate in weekly and daily meetings to ensure Guest Experience Coordinators and Front Desk team members are informed about on-site and off-site activities, upcoming events, groups, special arrivals, and other camp updates.
• Work efficiently to meet deadlines while maintaining high standards.
• Perform other duties as assigned.

Preferred Qualifications

• High School Diploma or GED.
• Minimum of two years of experience in guest-facing roles within resorts, hotels, or hospitality environments.
• Service-minded with a passion for creating exceptional guest experiences.
• Genuine, outgoing, friendly, and dynamic.
• Enthusiasm for sharing knowledge of local attractions, landmarks, activities, history, and culture.
• Strong teamwork and adaptability skills.

Additional Information

• This position requires the use of personal protective equipment (PPE) when applicable.
• This position requires the ability to independently lift a minimum of 45 pounds.
• Physical demands associated with this position include extensive walking, standing, bending, twisting, lifting, and maneuvering in an outdoor environment on uneven surfaces.
• Ability to work in extreme weather conditions, including but not limited to heat, cold, rain, snow, humidity, and wind.
• TIPS Certification Required:
  • Must be obtained by the property's opening date or before performing any work involving food or alcohol handling.
• This position is contingent upon the satisfactory completion of a background check and/or motor vehicle records check, if requested by Under Canvas.

This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the position and may be amended at any time at the sole discretion of Under Canvas.

Compensation and Benefits

Under Canvas strives to provide a comprehensive compensation and benefits package that addresses the needs of our team members. Eligible team members may participate in:

• Health Insurance
• 401(k) plan (eligible if minimum hourly requirements are met, as required by law)
• Heavily discounted tent stays for Under Canvas family and friends
• Bar N Ranch lodge and cabin discounts
• Lifestyle partner brand and industry discounts
• Housing available for employees only (no pets), subject to fringe benefit and maintenance fee payroll deductions
• Employee Assistance Program (EAP)

Under Canvas is an Equal Employment Opportunity Employer and prohibits discrimination, harassment, and retaliation of any kind.

With locations near America’s most iconic national parks, and backed by KSL Capital Partners, Under Canvas is building a multi-brand platform with ambitious growth plans and a world-class team to support its expansion.