Retail Distribution Center Returns/Restock - Lead

Job Category : Distribution Requisition Number : RETAI016207 Posted : May 6, 2026 Full-Time On-site Locations Showing 1 location Brandon, FL 33510, USA Description Summary Returns is responsible for solving any potential issues that may arise during the return process, such as proper return code assignment, errors that lead to the return of merchandise, responsible to follow up with HomeStores in order to communicate the root cause of errors or potential errors and support the creation of a sustainable and error free process, responsible to follow up with HS Distribution Centers in order to communicate the root cause of errors or potential errors and support the creation of a sustainable and error free process. Returns are also responsible for presenting to Senior Managers the returns results and research findings. Returns is responsible for reconsolidating systems to make sure returned items have the proper designation code and are properly disposed of and allocated in the system. The return Admin will be responsible for gathering information from customers to improve customer experience and will be required to follow through with Customer Service functions. The Returns Admin is accountable for the accuracy and relevant data for products returned. Primary Job Functions This section describes the primary /essential responsibilities that this job performs. Track and compile return data with the purposeofidentifyingareas of concern as well aspossible root Physicallyobserveand inspect items returned after delivery to ensure proper return coding. Gather information from customers about potential reasons for the return of merchandise. Solve any potential issues that may arise during the return process. Clear out the systems to make items ready for the billing department. Properlyidentifyproducts by item number. Accuratelyidentifyreturn scores. Addresses driver issuesregardingload out, such asmissing pieces, missing hardware, cross dockitemsand items returned. Communicate with customers as needed to gatheradditionaldata as well as to perform customer service functions. Reports findings to immediate supervisorin order tocorrect errors and sustain a culture of continuous improvement. Demonstrate the Company’s Core and Growth Values in the performance of all job functions. Job Qualifications Education:High School,Diplomaor equivalent Experience:1 Year of warehouse Knowledge,Skillsand Abilities Effective time management and organizational skills Understanding the Lockout Tagout Process Recycling principle Work independently as well as in a team environment Maintain confidentiality Perform under strong demands in a fast-paced environment What’s In It for You When you join us, you are eligible toparticipatein our comprehensive benefits programs, which include: When youjoin us, you are eligible to participate in our comprehensive benefits programs,which include: Health,dental benefits,andvision insurance Employee Discount from 10% - 30% Life/Disability Insurance Flex Spending Account 401K PaidTime Off Ashley values its diversity and is proud to be an equal opportunity employer. All employment decisions are made on the basis of an individual’s skills, qualifications, merit, and business need. To learn more about Ashley Furniture, our community engagement programs, environmental stewardship, and our core values, please visit our Corporate Social Responsibility information page: Corporate Social Responsibility Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr Default Brand