Front Desk Supervisor - Odessa

Front Desk SupervisorPet Paradise is looking for "pet people" with leadership and strong customer service experience to fill our open Front Desk Supervisor position.Starting Rate: $16.50/hour ($0.50 increase 6 months from hire date, additional $0.50 increase on annual anniversary date)PERKS AND BENEFITS:Opportunity for ADVANCEMENT! You will be eligible to apply for:Our Unleashed Leadership Academy, where you'll receive hands-on leadership training for the next steps in management with Supervisor and Assistant Manager opportunities companywide!Our Dog Training Academy, with a scholarship to become a certified Dog Trainer (aka Canine Behavior Specialist)!Our Grooming Academy, with a scholarship to become a certified Professional Pet Groomer!Complimentary Pet Day Camp – Bring your dog with you to work!30 Days of Complimentary Pet Boarding (non-holidays)On-demand pay with DailyPayDiscounted Veterinary Care and Grooming Services (per location)Dog/Cat Adoption AssistanceFitness ReimbursementPaid Time Off (both full-time and part-time status)401(k) Savings Plan with Company MatchHealth, Dental and Vision Insurance (full-time status)Employee Assistance Program (EAP) with added mental health benefit, available to all employeesESSENTIAL FUNCTIONS OF OUR FRONT DESK SUPERVISOR INCLUDE:Providing direct supervision of our Front Desk Associates including leading, training, and coaching associates based on company standards, policies, and guidelinesAssisting the management team with training employees, assigning and directing work, coaching, and conducting employee performance reviewsReporting and documenting any potential hazards or behavioral problems involving guests or employees to the management teamAssisting with Front Desk functions when needed including processing check-ins and check-outs, answering incoming phone calls, deescalating customer service issues, and maintaining cleanliness of the lobby during operating hoursResponsible for assisting new and existing team members in completing their required LMS courses and training guidesPerforming additional duties as required by the management teamQUALIFICATIONS TO BE A FRONT DESK SUPERVISOR:This position requires a considerable amount of physical labor, including pet handling, walking, cleaning, and maintenance of the suitesTwo years or more in a customer service role (Customer Service, Call Center, Receptionist) highly preferredPrior supervisory experience highly preferredStrong organizational, cash management, and sales skillsComfortable leading by example, including 'hands-on' task managementComfortable being around dogs of all sizes and physically able to lift up to 60 lbsExceptional communication and interpersonal skillsFlexibility to resort schedule needs including days, night, weekends, holidays, and peak timesValid driver's license and ability to pass criminal background checkEDUCATION AND EXPERIENCE:High school diploma or GED; or one to two years related experience and/or training; or equivalent combination of education and experienceWHAT IT IS LIKE TO WORK HEREWE ARE PET PEOPLE! At Pet Paradise, team members ensure that our furry friends get extra loving care and focused attention while playing and staying with us in a safe and entertaining environment. Dog boarding is just the start of what we do! The relationship you build with pets and their parents makes going to work fun and rewarding and the benefits we offer are top notch! We offer career development with our Unleashed Leadership Academy where you can train for that next step in management with opportunities across the Southeast. Or you can expand your skills in pet care in other company-paid training programs. As a team member, you are eligible to apply for our Grooming Academy to become a groomer, or canine training roles as we expand this service across our many locations. If you have a pet of your own, they can enjoy complimentary Pet Day Camp, Boarding and discounts on grooming and veterinary care at all our locations and clinics. Working with pets is not always easy, but we love what we do, and we care about giving you the tools to grow and succeed.ABOUT PET PARADISEPet Paradise's full-service pet care destination is dedicated to giving pet parents access to all the premium care they need to give their furry family member the happiest, healthiest, longest life possible. The Pet Paradise brand has grown to offer resort-style pet day camp and care, professional pet grooming, low-stress and high-quality veterinary care, and of course, overnight boarding that feels like home, all under one roof. Located in ten states with more than 60 locations in operation or under development, Pet Paradise continues to expand in the United States.WE ARE A DRUG-FREE, SMOKE-FREE, EQUAL OPPORTUNITY EMPLOYER. Company Policy, Federal and State Laws Forbid Discrimination Because of Age, Color, Race, Religion, Sex, Disability, Sexual Orientation or National Origin. The characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.