IT Project Manager II

Responsibilities and duties:

Program Leadership

• Lead end-to-end planning and execution of strategic customer experience and IVA initiatives.
• Develop and maintain integrated project plans, milestones, dependencies, deliverables, and success criteria.
• Provide program management support and structure across the broader product team's portfolio of initiatives.
• Drive accountability across multiple teams and workstreams.
• Ensure programs remain aligned to business goals and strategic priorities.

Risk & Dependency Management

• Forecast, identify, assess, and proactively mitigate risks before they impact delivery.
• Establish formal risk, issue, and dependency management processes.
• Surface emerging concerns early and provide actionable mitigation plans.
• Escalate critical issues appropriately while proposing solutions rather than just problems.

Cross-Functional Coordination

• Partner closely with Product Management, Engineering, IT, Operations, Customer Experience, and Business stakeholders.
• Facilitate alignment across multiple organizations with competing priorities.
• Drive decisions and remove blockers that may impact timelines or outcomes.
• Coordinate activities between internal teams and external vendors.

Executive Communication

• Prepare executive-level reporting, status updates, dashboards, and presentations.
• Deliver concise, actionable communications regarding program health, milestones, risks, and decisions.
• Lead recurring governance meetings and program reviews.

Vendor & Partner Management

• Manage strategic vendor relationships and delivery commitments.
• Monitor vendor performance against agreed-upon outcomes and timelines.
• Hold external partners accountable and ensure they operate with transparency.
• Coordinate contracts, statements of work, and deliverable acceptance in partnership with sourcing and business owners.

Operational Excellence

• Establish consistent program management standards, reporting, and governance practices.
• Improve visibility into project health, resource constraints, risks, and dependencies.
• Drive disciplined execution across the broader product organization.
• Uplift program and delivery practices, sharing best practices with product managers and delivery teams.

Requirements:

• 3-5 years of Project Management experience leading large-scale technology initiatives.
• Demonstrated success managing complex, cross-functional programs across Product, Engineering, IT, and Business teams.
• Strong experience with Agile, hybrid, and enterprise-scale delivery methodologies.
• Exceptional risk forecasting, risk management, and dependency management skills.
• Proven ability to influence without authority and hold teams accountable.
• Experience managing third-party vendors and consulting partners.
• Excellent written and verbal communication skills.
• Advanced experience creating executive-level presentations, status reports, and program dashboards.

For a further discussion or to find out more, contact Snehita on View phone number on us.fitly.work or apply now.