Patient Care Coordinator

Description

Job Title: Patient Care Coordinator

Reports To: Clinic Manager

Shift Details: Part Time, Saturdays 8am-8pm

Position Summary:
The Patient Care Coordinator at Amera Imaging serves as the first point of contact for patients and visitors, creating a welcoming and organized front-office environment that supports the smooth delivery of imaging services. This role is responsible for managing patient registration, appointment scheduling, insurance verification, and billing coordination, while ensuring all interactions reflect the highest standards of customer service and HIPAA compliance. The ideal candidate is detail-oriented, empathetic, and able to multitask effectively in a fast-paced clinical setting.

Key Responsibilities:
Patient Reception & Registration
• Create a positive and welcoming environment for patients and visitors while managing administrative tasks.
• Greet patients and visitors, verify their appointments, and assist with the registration process.
• Update patient information, insurance details, and obtain necessary consent forms.
• Keep the reception area and waiting room tidy and well-organized, providing a comfortable environment for patients and visitors.

Scheduling & Insurance Coordination
• Answer phone calls and emails, scheduling appointments for various imaging services.
• Confirm patients' insurance coverage and gather relevant details to ensure accurate billing and claims processing.

Patient Communication & Support
• Provide clear and concise explanations of imaging procedures to patients, addressing any concerns or questions they may have.
• Ensure patients are comfortable during their visit, addressing any anxieties or apprehensions they may have about the imaging process.
• Address general inquiries from patients, visitors, and other medical personnel, either in person or over the phone.
• Handle any patient concerns or complaints professionally and courteously, escalating issues to the appropriate parties when necessary.

Billing & Financial Transactions
• Collect copayments, deductibles, and other payments from patients; maintain accurate records of transactions and handle any billing inquiries.

Records Management & Administrative Support
• Organize and update patient records, ensuring all necessary paperwork is completed and filed appropriately.
• Assist with various administrative tasks, such as data entry, supply management, and other duties assigned by center management.
• Adhere to healthcare regulations and patient privacy laws (HIPAA), ensuring all patient information is handled confidentially and securely.

Team Collaboration
• Communicate effectively with imaging technicians and radiologists, ensuring they are aware of patients' needs and that the schedule runs smoothly.
• Collaborate with other departments within the imaging center to ensure a seamless patient experience.
• Other duties as assigned.

Qualifications:
• Excellent interpersonal and communication skills, as you'll be assisting patients, team members, and visitors regularly.
• Strong organizational skills to manage appointments, records, and administrative tasks efficiently.
• Knowledge of medical terminology and procedures related to medical imaging is a plus.
• Proficiency in using computer systems and software for scheduling, data entry, and record-keeping.
• Strong customer service skills, including the ability to remain professional and courteous while addressing patient inquiries and concerns.
• Ability to remain calm and composed in a fast-paced environment and when handling patient inquiries or concerns.
• Having bilingual skills, specifically English and Spanish proficiency is a plus.

Physical Requirements:
• Ability to move within the office environment to access files, office equipment, and workstations.
• Sufficient hearing ability to engage in verbal communication during phone conversations and in-person interactions.
• Adequate manual dexterity to operate standard office equipment, including computers, phones, and scheduling software.
• Extended periods of sitting may be required for administrative tasks, data entry, and communication.

Requirements

At Amera Imaging, we are committed to fostering a diverse and inclusive workplace. We are proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, or veteran status. As part of our commitment to a safe and trustworthy work environment, all offers of employment at Amera Imaging are contingent upon clearing a pre-employment drug screening and background check. We conduct these checks to ensure the safety and security of our team members and customers. By applying, you agree to undergo these screenings if selected for a position.