Front Desk Coordinator Bilingual (Spanish)
A Smile 4 U
Front Desk Coordinator Bilingual (Spanish)
We are growing! The ideal candidate is an upbeat, professional, reliable, and Bilingual Front Desk Coordinator who is looking to work in a multi-specialty office who sees patients of all ages. A Smile 4U is a privately owned dental practice with locations in Cartersville, Dalton, Decatur, East Point, and Hiram. We offer a wide range of services under one roof, including general dentistry, pediatric dentistry, and oral surgery. Serving both pediatric and adult patients, we are committed to delivering a positive and memorable experience for every patient.
Responsibilities:
- Check-in patients & collect balance/co-pays due prior to services; update patient chart, as required.
- Check-out patients.
- Discuss treatment plans with patients.
- Answer and respond to telephone calls with professionalism.
- Complete daily overview of upcoming patient appointments.
- Call and confirm all scheduled patient appointments.
- Make follow up appointments for patients.
- Assist with Hygiene and Orthodontics recall lists, missed & cancelled lists and treatment plan reports to try and fill in cancellation and no show appointment times.
- Verify all orthodontic patients are on a 3-month prophy jet recall.
- Maintain service logs and clinic logs on a daily basis.
- Assist clinic with insurance verification, when requested.
- Assist with front office supply inventory needs.
Required Qualifications:
- Bilingual in Spanish (required)
- Previous customer service, call center experience is a plus
- Strong interpersonal, communication and organizational skills
- Customer service oriented with a professional demeanor
- Reliable, organized and collaborative team player
Benefits:
- Full time team members qualify for Medical/Dental/Optical Insurance coverage after 90 days
- Incentive bonuses
- Great work/life balance
- Schedule flexibility
- Positive & family oriented work environment
- Opportunity to work in a very unique environment with exposure to many specialties
- Dental experience preferred
- Pay is based on experience
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