Customer Service Representative

Job Description

Job Description

Are you coachable and have a willingness to learn, are you a quick learner, self-motivated and have a genuine outgoing personality that enjoys helping others? Requirements: •Insurance sales experience and an active Property & Casualty License (preferred) but not mandatory.•Successful track record of setting and meeting goals.•Excellent communication skills - written, verbal, and listening.•Ability to multitask.•Bi-lingual/ Spanish a plus. Responsibilities: •Develop leads, schedule, identify customer needs, and market appropriate products and services.•Establish customer relationships and follow up with customers as needed.•Provide prompt, accurate, and friendly customer service.•Build rapport with prospects and through a genuine care for their insurance needs and best interest, turn prospects into lifetime valued clients. What We Provide: •Base salary, bonuses plus unlimited commissions.•A fun and enthusiastic office culture where each employee is empowered, encouraged, and challenged to do their role and will be rewarded and acknowledged for doing so.•Every member of the team is given the opportunity to choose a charitable cause that is important to them and our Agency will support it with an event/sponsorship. Job Types: Full-time, Part-time Salary: $12.00 to $16.00 /hour Experience:•Relevant: 1 year (Preferred)•call center: 1 year (Preferred)•Customer Service: 1 year (Preferred) License:•Property and Casualty License (Preferred) Additional Compensation:•Commission•Bonuses Work Location:•One location Benefits:•Paid time off•Flexible schedule Communication method(s) used:•Email•Phone•In person•Chat Hours per week:•30-39•20-29 Job Tasks:•Answering customer questions•Troubleshooting and solving problems•Meeting sales targets (monthly, annually, etc.)•Scheduling appointments•Preparing reports•Giving demonstrations or presentations Physical Demands:•Lift up to 10 lb.•Use a computer for the majority of a work shift This Company Describes Its Culture as:•Outcome-oriented -- results-focused with strong performance culture•People-oriented -- supportive and fairness-focused•Detail-oriented -- quality and precision-focused This Job Is:•Open to applicants who do not have a high school diploma/GED•A good first job for someone who is just entering or re-entering the workforce with limited experience or education•Open to applicants who do not have a college diploma•A good fit for applicants with gaps in their resume, or who have been out of the workforce for the past 6 months or more Schedule:•Monday to Friday