Service Writer - Laconia Harley-Davidson
$45k - $100kAmerican Road Group
Service Writer Position
American Road Group is seeking a Service Writer at Laconia Harley-Davidson in Meredith, NH! This is a full-time position.
Act as a liaison between Harley-Davidson customer and service technician, documenting concerns and service needs, scheduling work, assigning jobs to service technicians, and communicating with customers.
Compensation Range: $45,000-$100,000 annually. Performance-based pay plan, typically including a base salary around $30,000 (depending on skill level and responsibilities).
Employee discounts on motorcycles, merchandise and parts!
Paid time off + Holidays.
Health Benefits offered including Medical, Dental, and Vision.
Fun, high-energy dealership environment!
401k Retirement Plan
Provide superior customer service to both internal and external customers.
Assist Service Department Manager in maintaining a smooth-running efficient department.
Sell products and services based on additional work needed and service specials.
Articulate and document customer concerns and assign jobs to technicians.
Follow through customer work orders from start to finish, from scheduling appointments and reviewing completed work orders with customers.
All other duties as assigned.
Outgoing, friendly personality with superior communication skills
Excellent customer service
Knowledge or experience of servicing Harley-Davidson Motorcycles preferred.
Experience with POS systems and parts and management computer software.
General knowledge of computers and great phone etiquette.
Current motorcycle license.
Frequently required to bend, stoop, crouch, reach, sit, stand, push and pull.
The noise level in the work environment is usually loud.
Requires use of both hands.
Requires the ability to balance and push a 600+ lb. motorcycle.
Frequently works near moving mechanical parts.
Potential exposure to battery acid, gasoline, chemical cleaning materials or other materials in shop.
Occasionally exposed to exhaust fumes and other airborne particles.
American Road Group- ...Service Writer The Service Writer lives VIP's mission to EARN AUTOMOTIVE CUSTOMERS FOR LIFE by learning the VIP culture and processes to help the team ensure that all customers get a different & better experience. A Service Writer must be able to work effectively with...SuggestedShift work
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