DISHWASHER

Dishwasher

Role Purpose: To provide guests and team members with clean and sanitized utensils, plate ware, glassware, and equipment.

Key Responsibilities & Accountabilities:

• Provide guests and team members with clean and sanitized utensils, plate ware, glassware, and equipment according to Ecosure standards
• Ensure dishes and cookware are sanitized and available as needed
• Maintain daily cleanliness and maintenance of dishes
• Clean and sanitize service area and kitchen throughout shift
• Complete assigned prep work and beautification
• Trouble-shoot dishwasher machine
• Keep immediate supervisor promptly and fully informed of all problems or unusual matters of significance, and take prompt corrective action when necessary or suggests alternative courses of action
• Perform all duties and responsibilities in a timely and effective manner in accordance with established company policies to achieve overall objectives
• Maintain a favorable working relationship with all other company team members to foster and promote a cooperative and harmonious working climate
• At all times provide a favorable image of TGI Fridays to promote its aims and objectives

Key Decisions:

• Guest Experience
• Issues around cleanliness and sanitation

Measures of Success:

• Ecosure results meet/exceed company standards
• Consistently fulfill the key responsibilities and accountabilities above
• Guest satisfaction scores
• Cleanliness and sanitation

Qualification Requirements:

• Must be able to perform multitask while maintaining required standards of operation
• Must also be able to perform duties that ensure guest safety and satisfaction
• Must follow handling and sanitation procedures and use extreme caution with utensils, plate ware, glassware, and equipment
• Must be able to frequently lift and carry up to 70 lbs., up to 20 times per shift, and place these items on high shelves and in walk-in freezers
• Must be able to frequently bend and stoop
• Must be able to work frequently in a hot and damp environment
• Must be able to speak clearly to communicate orders to cooks and expediters
• Must be able to hear cooks' and W/Ws' requests in the midst of loud background noise
• Must be able to stack, walk and move during an entire shift
• Must be able to frequently immerse hands in hot water

Competencies:

Passion for the Guest – You actively contribute to fun, friendly, and engaging service.

• Understand how the role impacts overall operations
• Display a caring attitude towards all team members and guests
• Demonstrate a service attitude by providing support to those who are directly serving guests
• Handle special requests in a responsive and positive manner
• Utilize customer feedback to provide a better guest experience

Communication – You keep the lines of communication positive, open, and productive.

• Pay close attention to guests' and coworkers' special requests to ensure seamless service
• Respond positively to conflict situations and work to find appropriate solutions
• Keep interaction positive and productive; avoid conveying negativity
• Share information with others to raise awareness of potential needs and changes
• Listen carefully and attentively to others without judgment
• Ask thoughtful questions to ensure proper understanding of messages being conveyed
• Contribute to pre-shift meetings by providing relevant updates and asking appropriate questions

Passion & Initiative – You keep it fun and keep up with the pace.

• Show guests and team members that you are genuinely content in your role
• Display passion, energy, and pride in doing the job
• Work with a strong sense of urgency and drive; push for quick, yet accurate results
• Focus on the way you approach a task, not just the task's completion
• Take independent action to improve existing systems
• Enthusiastically promote the TGI Fridays brand and menu

Reliability & Accountability – You work hard and deliver quality results.

• Arrive on time and ready to work in dress-code approved attire
• Attend all required shift meetings and be prepared to participate and share any relevant information
• Respond to complaints about dish cleanliness/food quality by owning the situation and solving problems quickly and with a productive attitude
• Use good judgment and act with integrity in all dealings; demonstrate consistency in words and actions

Flexibility & Stress Tolerance – You know that anything can and will happen and handle uncertainty in a calm, controlled manner.

• Address daily challenges and obstacles with confidence and a positive attitude
• Easily adjust to meet changing demands and new needs/requests
• Prioritize effectively and multitask to ensure all tasks are completed by the end of the shift
• Maintain an even-tempered demeanor even in stressful situations
• Respond calmly to problems and controls emotions
• Handle yourself in a professional manner at all times

Teamwork & Collaboration – Fuel an environment where everyone pitches in and gets along.

• Recognize the importance of working together to accomplish goals
• Actively promote cooperation, respect, and acceptance of all team members
• Establish positive and supportive working relationships with all team members to maintain a productive atmosphere
• Take on additional responsibilities to ensure proper coverage during rush times
• Reach out to team members when necessary to ensure timely completion of all tasks
• Take advantage of opportunities to set an example for new or inexperienced team members