Customer Communications Associate
FF Inc
Customer Communications Associate
Location: Pearland, TX
Employment Type: Full-Time
About the Role
We’re hiring a Customer Communications Associate to support day-to-day communication with customers and partners. This role is ideal for someone who enjoys helping people, communicating clearly, and keeping information organized in a fast-paced environment.
As a Customer Communications Associate, you’ll serve as a key point of contact—responding to inquiries, coordinating follow-ups, and ensuring customers receive accurate, timely information. If you’re friendly, detail-oriented, and customer-focused, this role offers a strong foundation for growth in communications, operations, or customer experience.
What You’ll Do
Respond to customer inquiries via phone, email, and in-person communication
Provide clear, accurate information about products, services, schedules, and policies
Assist with resolving customer concerns or escalating issues when appropriate
Maintain a professional, helpful, and positive tone in all interactions
Coordinate communication between customers and internal teams to ensure timely follow-ups
Track and document customer interactions, requests, and feedback
Support appointment scheduling, confirmations, and customer reminders
Assist with creating simple customer-facing updates, notices, or FAQs
Help maintain organized contact lists, communication logs, and records
What We’re Looking For
Strong verbal and written communication skills
Friendly, professional, and customer-focused demeanor
Ability to stay calm and organized during busy periods
Strong attention to detail and time management skills
Basic computer and data-entry skills
Experience in customer service, administrative support, communications, or retail is a plus — but not required
Reliable, punctual, and comfortable working in a fast-paced environment
What We Offer
Competitive compensation with bonus potential
Paid training and clear communication procedures
Opportunities to grow into communications, customer experience, or operations roles
Supportive, collaborative team culture
Why Join Us
Clear communication is at the heart of great customer experiences. In this role, you’ll help customers feel informed, supported, and valued—while building transferable skills that support long-term career growth.
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