Senior Systems Engineer (Hybrid or Remote)

Applications received after this date may not be considered. The Senior Systems Engineer designs, builds, and integrates server and platform infrastructure to ensure the stability, integrity, and efficient operation of systems supporting core organizational functions. Senior Engineers lead medium-to-large initiatives that span multiple teams within the organization, raise delivery quality through automation and standards, and partner with developers and stakeholders to deliver end-to-end solutions. This role will help shape the next generation of Rocket’s Data Platform infrastructure. Our team supports critical data, analytics, and integration platforms across AWS, on-premises systems, and enterprise data services. We are looking for an engineer who is excited to help us evolve from traditional infrastructure support toward a platform engineering model focused on automation, observability, secure self-service, reusable patterns, AI-assisted operations, and cloud-based data infrastructure best practices. The ideal candidate will be comfortable supporting today’s systems while helping build the tools, standards, documentation, and guardrails that make tomorrow’s infrastructure faster, safer, easier to operate, and easier for partner teams to consume. Lead design and implementation of platform solutions that meet organizational outcomes and non-functional requirements Contribute to reference architectures and review designs for reliability, performance, and cost within the organization Drive deep-dive investigations and root-cause analyses for complex issues; Collaborate with developers and clients to deliver solutions on Windows and Linux platforms, including .NET-based workloads Manage and improve the engineering toolchain for the org (source control, CI/CD, packaging, artifact management) Hybrid & Multi-Cloud Design and operate solutions across AWS, a second cloud (Azure or GCP), and on-prem environments for organizational workloads Engineer resilient hybrid connectivity and data services (e.g., transit gateways, private link, SD-WAN, SAN/NAS/NVMe-oF where applicable) Recommend workload placement based on performance, cost, compliance, and latency; document decision records for the org Implement consistent identity, secrets, and policy patterns across clouds and data centers Automation & AI Enablement Implement Infrastructure as Code and configuration management to deliver repeatable, auditable environments Use AI copilots and agents to speed scripting, documentation, testing, incident triage, and change planning while validating outputs Promote safe AI use practices including data classification, prompt hygiene, redaction, and auditability within the organization Reliability, Security & Operations Define and track SLIs/SLOs for owned platforms; Perform capacity planning, performance engineering, resilience testing, and disaster recovery exercises for org services Apply security best practices with least privilege, encryption, patching baselines, and policy-as-code in collaboration with Security and Risk Provide tier-3 support, participate in on-call rotations, and continuously improve incident response with automation Lead org-level working sessions, brown bags, and Communities of Practice to share knowledge and uplift standards Optimize cost and efficiency for org platforms (rightsizing, autoscaling, reservation strategies, lifecycle policies) and share outcomes Mentor systems engineers; 3+ years of experience in systems engineering delivering production solutions

• Bachelor’s degree in computer science, information technology, or a related field (or equivalent experience)
• Proficiency with Microsoft Office; Strong scripting/automation skills (PowerShell, Bash) and at least one higher-level language (.NET, Python, or Go)
• Solid knowledge of Windows and Linux servers, virtualization, and containerization (e.g., Knowledge of networks including SAN/LAN, load balancing, and hybrid connectivity (VPN/Direct Connect/ExpressRoute)
• Experience operating in AWS and at least one additional cloud (Azure or GCP) plus on-prem data center environments
• Practical experience using AI-powered tools (copilots, LLM automations, chatops) with attention to security and data governance
• Infrastructure as Code skills (Terraform, CloudFormation/Bicep) and CI/CD for infrastructure and configurations
• Knowledgeable in code development practices or equivalent enterprise application integration experience
• Experience supporting production infrastructure in hybrid environments, including cloud and on-premises systems, with a working understanding of networking, identity, access, and connectivity fundamentals.
• Demonstrated automation mindset, including the ability to identify manual or repetitive processes and improve them through scripting, Infrastructure as Code, configuration management, CI/CD tooling, or other repeatable solutions.
• Ability to apply security, access control, change management, documentation, validation, and operational readiness practices when delivering infrastructure changes.
• Experience supporting data platforms, analytics infrastructure, ETL/ELT systems, reporting platforms, data lakes, data warehouses, or high-throughput database environments.
• Experience building reusable infrastructure patterns, self-service workflows, automated runbooks, service catalog items, observability capabilities, Kubernetes/container platforms, or other internal platform capabilities.
• Experience using AI-assisted engineering tools to support scripting, documentation, troubleshooting, testing, incident triage, or change planning while protecting sensitive data.

Our team members fuel our strategy, innovation and growth, so we ensure the health and well-being of not just you, but your family, too! We go above and beyond to give you the support you need on an individual level and offer all sorts of ways to help you live your best life. We are proud to offer eligible team members perks and health benefits that will help you have peace of mind. This role may include participation in an on-call rotation to support production systems and ensure service reliability. On-call responsibilities may include coverage during nights and weekends. Rocket is a Detroit-based company made up of businesses that provide simple, fast and trusted digital solutions for complex transactions. The name comes from our flagship business, now known as Rocket Mortgage®, which was founded in 1985. Today, we’re a publicly traded company involved in many different industries, including mortgages, fintech, real estate and more. Decisions related to employment are not based on race, color, religion, national origin, sex, physical or mental disability, sexual orientation, gender identity or expression, age, military or veteran status or any other characteristic protected by state or federal law. The company provides reasonable accommodations to qualified individuals with disabilities in accordance with applicable state and federal laws. Applicants requiring reasonable accommodations in completing the application and/or participating in the application process should contact a member of the Human Resources team, at View email address on click.appcast.io . The position may also be eligible for an annual bonus, incentives, and other employment-related benefits including, but not limited to, medical, dental, and vision benefits, 401K retirement plan, and paid-time off. In no event will the Company reduce the compensation for the position to a level below the applicable jurisdictional minimum wage rate for the position.